Customer Service Representative at Reddy Express (OTR Group)

About OTR Group

OTR Group operates over 1000 retail, convenience, and quick service restaurants across Australia, managing brands like Reddy Express (formerly Coles Express), Smokemart Giftbox, Krispy Kreme (South Australia), Hungry Jacks, Oporto, and Guzman y Gomez. As part of Viva Energy Australia, an ASX-listed company, OTR contributes to refining, importing, and distributing energy products and aims to build a safe and sustainable energy future.

Role Overview

The Customer Service Representative plays a key role in delivering excellent customer experiences by ensuring the store maintains a clean, fully stocked, and inviting environment. This position is fast-paced and requires effective time management and multitasking skills.

Key Responsibilities & Skills

• Deliver exceptional customer service to store guests.
• Maintain cleanliness and orderliness of the store environment.
• Keep shelves stocked and present products attractively.
• Adapt to a fast-moving work setting while managing multiple tasks concurrently.
• Collaborate within a team as well as work independently when needed.

Candidates Requirements

• Strong dedication to providing outstanding customer experiences.
• Ability to work both autonomously and as part of a team.
• Physical stamina to stand for extended periods and perform moderate to heavy lifting and reaching.
• Availability to work flexible shifts, including early mornings, late nights, and weekends.
• Willingness to learn about the product range and promote current specials.
• Must confirm Australian working rights and provide a current police clearance upon employment.

Additional Information

This opportunity is with Reddy Express, part of the OTR Group under the Viva Energy Retail Australia network. Candidates eager to contribute to a pioneering retail group in the energy and convenience sectors are encouraged to apply.