Customer Service Manager

Position Summary

Joining Walmart Canada as a Customer Service Manager offers an excellent opportunity to grow your expertise within the retail sector. The primary responsibility involves managing front end operations to deliver outstanding customer service, fostering positive shopping experiences and building customer loyalty. Additionally, the role ensures adherence to company policies and operational standards.

Key Responsibilities

• Enforce safe work practices and emergency protocols, including safe lifting, maintaining cleanliness, evacuation procedures, register downtimes, emergency codes, and theft prevention.
• Address concerns of customers and staff, providing necessary guidance and support.
• Supervise all Front End associates to guarantee adequate coverage, coordinate breaks, and assist registers as needed.
• Train associates on system usage and company policies, such as scanning procedures, productivity targets, discounts, Electronic Article Surveillance (EAS) systems, and safety guidelines.
• Manage purchase, return, and exchange transactions ensuring accuracy, providing approvals, and verifying adherence to company standards.
• Maintain the functionality of EAS systems by overseeing cashier deactivation procedures, greeter issue handling, and completing “Failure to Deactivate” logs.
• Prepare registers for opening and closing, support cashiers by providing change, maintain cash levels at front end, and conduct audits for register accuracy.
• Promote and manage company-sponsored programs like credit card services, product protection plans, charitable initiatives, and discount offerings.

Compensation

This position offers a starting hourly wage of 17.70 CAD. (Equivalent minimum wage applies.)

Minimum Qualifications

• Applicants must be at least 16 years old.

Preferred Qualifications

• Walmart commits to accommodating applicants and associates with disabilities in compliance with applicable laws.

Location

The position is based at 492 HWY 303 POST BOX 2140, Digby, Nova Scotia, B0V 1A0, Canada.

Additional Information

Current Walmart associates should apply through their Workday account utilizing the Find Jobs report. The recruitment process may involve AI-driven tools for resume screening and candidate evaluation as described in Walmart Canada's Job Applicant Privacy Notice.