Customer Service Agent

About HibLink Tech

HibLink Tech partners with U.S. entrepreneurs by providing access to skilled, English-fluent professionals based in Ethiopia. We specialize in administrative tasks, customer support, social media management, and IT services, focusing on reliable execution and peace of mind for our clients.

Location and Work Hours

This is a full-time, on-site position located in Addis Ababa, Ethiopia. Working hours are from 3:00 pm to 2:00 am Eastern Time, corresponding to 9:00 pm to 8:00 am local time.

Role Responsibilities

• Respond promptly to customer questions and resolve their concerns via telephone calls.
• Strive to enhance customer satisfaction and foster loyalty towards the company.
• Ensure a consistently excellent customer experience at every point of interaction.

Candidate Qualifications

• Demonstrated experience in customer support with a commitment to customer satisfaction and retention.
• Strong telephone manners and ability to handle calls professionally.
• Fluency in English, both spoken and written.
• Excellent verbal and written communication capabilities.
• Track record of improving customer experience and boosting customer loyalty.

Additional Information

This role is strictly for local candidates residing in Addis Ababa as the position requires on-site attendance. Previous applicants are requested not to re-apply.