Customer Service Administrative Virtual Assistant

About the Role

Immerse VA Solutions is seeking a skilled Customer Service Administrative Virtual Assistant to provide support to patients within a growing healthcare organization based in Australia. This fully remote, full-time position requires excellent communication and administrative skills to manage sensitive discussions and ensure superior customer service delivery.

Work Schedule and Compensation

• Work hours: Monday to Friday, 9:00 AM to 5:00 PM Australian Eastern Standard Time (AEST)
• Weekly commitment: 40 hours per week
• Compensation: AUD 5 per hour

Key Responsibilities

• Respond to inbound calls and patient or stakeholder inquiries
• Provide empathetic and clear assistance to patients
• Manage scheduling of appointments and follow-up communications
• Keep records accurately updated using MediRecords software
• Liaise effectively with internal healthcare professionals
• Address customer concerns and escalate complex issues appropriately

Required Qualifications and Skills

• Prior experience supporting Australian clientele is mandatory
• Background in customer service, customer support, or as an administrative virtual assistant
• Strong proficiency in spoken and written English communication
• Excellent problem-solving and conflict de-escalation skills
• High level of accuracy and attention to detail when documenting information
• Capable of working independently from a professional remote environment

Preferred Additional Skills

• Experience in healthcare, allied health, or medical administration sectors
• Familiarity with MediRecords or comparable medical practice management systems
• Competency in appointment scheduling and handling confidential records