Customer Relationship Executive - Real Estate

About the Role

Pretty Properties seeks an energetic Customer Relationship Executive to oversee the entire post-sales cycle for residential resale properties, aiming to deliver outstanding customer service throughout the process.

Key Responsibilities

• Serve as the point of contact for both buyers and sellers following deal confirmation.
• Gather and authenticate all necessary property and customer documentation.
• Liaise with financial institutions for smooth home loan initiation and fund disbursement.
• Manage legalities including sale agreements, registration, and property ownership transfer.
• Coordinate post-sale utilities and compliances such as e-Khata, BESCOM, BWSSB, and apartment association ownership transfers.
• Provide regular updates to customers on the status of their transactions.
• Keep CRM systems updated and ensure prompt follow-up actions.
• Work collaboratively with legal teams, registration offices, banks, and the internal sales department.
• Ensure all transactions are completed efficiently and within stipulated timelines.

Requirements

• Possess 2 to 5 years of experience in customer relationship roles within real estate, particularly post-sales or documentation.
• Strong communication and interpersonal coordination capabilities.
• Understanding of real estate documentation and registration processes is advantageous.
• Proficient with Microsoft Office applications.

Compensation and Benefits

The position offers a monthly salary ranging between ₹30,000 and ₹35,000 accompanied by performance-based incentives.