Customer Experience Executive

Introduction

The Customer Experience Executive at Core Collective is responsible for delivering superior customer service to both residents and members, ensuring their needs are met with utmost professionalism and care.

About Core Collective

Established in 2018, Core Collective has supported the professional growth of hundreds of fitness and wellness professionals by offering a convenient, cost-effective, turnkey solution across its three centres in Anson, Dempsey, and Katong. The company is dedicated to helping residents focus on their passions by managing essential business tasks and providing exceptional service at every interaction, fostering a true partnership for success.

Who Are Our Residents

Within the Core Collective community, residents include personal trainers, chiropractors, Pilates instructors, and physiotherapists—health and wellness experts forming a vibrant professional network.

Role Impact

As Core Collective expands, the Customer Experience Executive plays a pivotal role as the primary point of contact for residents and members. Acting as the knowledge hub and front-line support, the CX team embodies both a welcoming presence and an enforcer of standards, ensuring clear and accurate communication across the community.

Key Responsibilities

• Deliver outstanding customer service aligned with company values and culture.
• Manage front desk activities including greeting guests, answering calls, and handling service inquiries during assigned shifts.
• Respond promptly to resident and client requests, efficiently resolving any conflicts.
• Support resident and client check-ins systematically and timely.
• Conduct facility tours and actively promote Core Collective's services.
• Receive training to proficiently convert walk-in inquiries into business leads.
• Adhere strictly to standard operating procedures (SOPs) at all times.
• Ensure the upkeep and smooth operation of centre facilities according to SOPs and internal processes.
• Oversee vendor services, verifying compliance with contracts and SOPs.
• Manage inventory effectively to support daily operations.
• Assist in data collection and reporting for assigned tasks.
• Perform additional duties as assigned to support team objectives.

Candidate Requirements

• Minimum of 2 years’ relevant experience in customer service; experience in hospitality is advantageous.
• Demonstrated passion for delivering excellent service to both internal colleagues and external clients.
• Willingness to exceed expectations and drive positive outcomes.
• Strong problem-solving skills and a results-oriented attitude.
• Ability to foster and sustain positive relationships with diverse stakeholders.
• Proficiency in identifying customer requirements and providing tailored solutions while managing expectations.
• Availability to work during weekends and public holidays as necessary.

Company Vision

Aligned with the vision of Aurum and WH Group, Core Collective strives to build sustainable businesses that positively influence generations. The organization aims to evolve from a local fitness and wellness provider into a premier global hub for leading professionals, fostering collaboration for enhanced health and well-being.

Core Values

• Benevolence: Genuine care and compassion towards all stakeholders; proactive support for the community and team members.
• Excellence: Consistent delivery of impressive, high-quality outcomes; continuous growth and exceptional professionalism.
• Ownership: Taking full responsibility for actions and results; accountability and commitment to promises.
• Integrity: Upholding ethical standards, maintaining open and honest communication, and fostering mutual respect.
• Agility: Embracing learning opportunities and adapting quickly to new challenges; effectively collaborating across diverse backgrounds.

Salary

The position offers a monthly salary ranging from S$2300 to S$2500.