Community Engagement Coordinator

About the Role

We are seeking a passionate and proactive Community Engagement Coordinator to become the essential link between dance music fans (Headliners) and Insomniac’s vibrant festival experiences. If you have a passion for dance culture and enjoy engaging with fans from the excitement before shows through to reflections after festivals, this position offers a unique opportunity to be deeply involved with some of the largest music festivals worldwide.

About Insomniac

Insomniac is renowned for producing cutting-edge, immersive music festivals and events globally, utilizing groundbreaking lighting, pyrotechnics, sound design, artistic installations, theatrical performances, and innovative special effects. Operating 10,000 events annually across 13 countries and five continents, the company delivers unforgettable experiences to over seven million attendees. Its flagship event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival, drawing over 525,000 attendees in three days.

Main Responsibilities

• Handle a high volume of inquiries from fans through email, direct messages, and public social media channels promptly and effectively.
• Engage positively with fans on social platforms, responding to comments in a manner consistent with the brand’s voice.
• Monitor social platforms for safety issues or urgent concerns, escalating them to Marketing, Ticketing, Operations, or Production teams as necessary.
• Provide live support on-site during festivals by tracking and addressing online conversations and issues in real-time.
• Collaborate with internal teams to respond to emergent tasks and initiatives determined by Social Media and Headliner Experience groups.
• Assist in onboarding and training team members, vendors, clients, and partners as required.
• Take on other projects and duties as assigned.

Qualifications

• A minimum of two years’ experience in customer service or a relevant field.
• Comprehensive knowledge of electronic music, festival culture, and live music environments.
• Proficiency with social media platforms including Facebook, Twitter, Instagram, YouTube, and TikTok.
• Strong understanding of social media trends, audience behavior, and content lifecycle management, with the capability to communicate within brand-safe guidelines.
• Detail-oriented, self-motivated, and highly organized individual.
• Excellent command of grammar and copywriting skills, including choosing suitable content assets.
• Experience working at live concerts, music festivals, or large-scale events.
• Availability to work overnight or outside typical business hours and manage time-sensitive situations effectively.

Work Environment and Conditions

• Ability to travel and work during evenings, weekends, and holidays as project timelines require.
• Capacity to tolerate loud noise and varying outdoor temperatures when working on-site at events.
• Comfortable working in an open-plan office setting.

Legal and Equal Opportunity

Applicants must have valid work authorization in the U.S. without requiring visa sponsorship. We pride ourselves on fostering a diverse workforce and an inclusive environment where all employees can thrive regardless of age, race, gender identity, disability, or any other legally protected status. Reasonable accommodations for disabilities and religious practices are provided upon request.

Additional Information

Hiring pay range is between $22 and $26 USD per hour, with salary estimates provided in accordance with California job transparency laws and may vary based on location, experience, and other factors. No fees or equipment purchases are required during our hiring process. Communication will only occur through official company-related channels.