Claims Assistant

Work Schedule and Location

This role is based in Washington State within the Transit Pool and involves a part-time schedule from Monday to Friday, 10:00 AM to 3:00 PM, totaling 25 hours weekly. The position is long-term temporary and requires working onsite.

Position Overview

We are looking for a reliable and meticulous Claims Assistant to join our claims department. This role focuses on administrative tasks and delivering excellent customer service in a fast-moving environment. Candidates should possess solid computer proficiency and a commitment to quality service.

Key Duties and Responsibilities

• Handle incoming calls professionally, assisting claimants courteously.
• Provide claim updates and respond to inquiries efficiently.
• Accurately input and maintain data in the claims management system.
• Organize and process claims documentation systematically.
• Interact with both internal teams and external customers to facilitate prompt claim processing.
• Perform administrative tasks such as filing, scanning, and entering data.
• Maintain confidentiality and precision when working with sensitive materials.

Required Qualifications

• Experience in customer service or administrative roles is essential.
• Background in insurance or claims is advantageous but not mandatory.
• Proficient computer skills with adaptability to new software and systems.
• Competency in Microsoft Office suite, including Outlook, Word, and Excel.
• Strong communication skills, both spoken and written.
• Exceptional organizational abilities and attention to detail.
• Capability to multitask and prioritize effectively in a demanding environment.
• Positive interpersonal skills and a collaborative mindset.

Preferred Personal Attributes

• Professional and friendly behavior.
• Reliable with consistent attendance.
• Self-driven with eagerness to acquire new knowledge.
• Problem-solving aptitude and independence in task execution.