Call Center Supervisor

About the Company

Eve Medical Center LLC is an expanding healthcare organization providing patient-focused medical services across Dubai, Ajman, Sharjah, Ras Al Khaimah, Fujairah, and Oman. The center is dedicated to delivering accessible, high-quality care in a professional environment that encourages teamwork and strives for continuous enhancement of the patient experience. Employees enjoy opportunities for career growth within this multi-location healthcare network.

Role Overview

We are seeking a full-time Call Center Supervisor based in Sharjah to manage the daily operations of our call center team. This position involves overseeing call queues, ensuring prompt responses to patient inquiries, scheduling appointments, and addressing service requests with high accuracy and quality. The supervisor is responsible for leading and mentoring call center agents, conducting feedback sessions and training, managing work schedules, and driving initiatives to improve team performance.

The role includes monitoring call metrics, creating detailed reports, and implementing strategies aimed at increasing operational efficiency and enhancing patient satisfaction levels. Collaboration with clinic management is key to align call center workflows with organizational policies and service quality standards.

Qualifications and Skills

• Proven ability to supervise and inspire a call center team through effective coaching and support.
• Excellent communication capabilities for managing patient interactions and coordinating across internal departments.
• Strong customer service orientation emphasizing empathy, quality, and professionalism during calls.
• Analytical competence to evaluate call data, identify performance trends, and suggest improvements.
• Experience in a supervisory capacity in call centers or customer service, preferably in healthcare or a related sector.
• Familiarity with call center technology, telephony systems, and common office software such as Microsoft Office.
• Capability to work on-site in Sharjah, handle multiple priorities, and maintain composure under pressure.
• A relevant diploma or bachelor’s degree in business, healthcare administration, or similar fields is advantageous.
• Multilingual skills, particularly proficiency in English and Arabic, are beneficial.

Additional Information

The salary for this position starts from 6000 to 8000 (currency not specified).