Branch Manager

About the Company

Muthoot Fincorp Ltd. is the flagship company of the group and operates as a proactive NBFC registered with the Reserve Bank of India. The organisation serves customers through finance products such as gold loans and other lending solutions, with more than 3,600 branches across India and an average reach of around 40,000 customers each day.

The company designs its offerings for people who may not have access to mainstream commercial banking. Built on years of experience and research in rural markets, it is able to provide fast, tailored finance options and investment products.

Its approach to financial services is guided by three key pillars: people, process, and technology. Significant investment has been made in all three areas to support future growth as a global retail financial conglomerate.

Role Overview

The Branch Manager will be responsible for running branch operations, driving business growth, protecting profitability, ensuring customer satisfaction, and leading the team effectively while maintaining compliance and operational discipline.

Customer Focus

• Build and maintain ongoing relationships with both existing and prospective customers.
• Track market movements and customer needs to support product innovation and drive upselling or cross-selling.
• Plan and take part in marketing efforts that help grow the branch business.
• Deliver a high level of customer service to improve satisfaction, retain current customers, and attract new ones consistently.

Branch Operations and Business Delivery

• Work towards branch targets and ensure the branch remains profitable.
• Carry out field visits for marketing and collection activity as required by branch needs.
• Coordinate with different departments to keep branch activities running smoothly.
• Follow the Manual of Instructions as well as all applicable internal policies and practices.
• Support fraud detection and prevention, and help reduce risks related to people and assets.
• Monitor and follow up on receivables to support revenue flow and protect customer interests.
• Maintain books of accounts, records, documents, and statutory files accurately and keep the branch premises and assets in good condition.
• Coordinate with statutory bodies and external agencies to ensure legal and regulatory compliance.
• Work within the scope of audit and gold inspection requirements.
• Keep a strong focus on branch profitability and ensure the assigned branch stays financially healthy.

Team Leadership

• Provide guidance, onboarding support, and ongoing training to team members.
• Promote knowledge sharing within the team and contribute actively to team learning and career development.

Eligibility

Any graduate can apply.

Contact Information

Anupoju Naveen - 9885991962 (HR)

Bala - 9032555355 (Regional Manager)