After-Sales Engineer (Cloud & Kubernetes)

About the Role

Join a dynamic technology company focused on driving digital transformation and cloud solutions in enterprise settings as an After-Sales Engineer. This position emphasizes cloud technologies, Kubernetes, and DevOps, helping clients implement and maximize advanced IT infrastructure efficiently.

Work Arrangement

• Position is fully remote with office hours from 9am to 6pm, Monday to Friday.
• Occasional client site visits are required as necessary.

Key Responsibilities

• Guide customers technically and support their onboarding and training during product trials and implementations.
• Troubleshoot and resolve technical difficulties while acting as a communication channel between clients and internal teams.
• Work closely with sales to identify opportunities, providing technical support pre- and post-sales.
• Develop technical proposals, implementation plans, test documentation, tender paperwork, and solution presentations.
• Collect and relay customer and market insights to aid ongoing product improvements.
• Engage in technical workshops, marketing activities, and formal presentations.
• Establish and maintain relationships with industry partners from a technical standpoint.
• Efficiently manage and resolve customer support tickets.

Candidate Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, or a related discipline.
• Minimum one year of experience in IT, cloud computing, systems engineering, technical support, DevOps, or similar fields.
• Familiarity with cloud platforms, containerization, Kubernetes, and modern IT infrastructure.
• Experience in technical operations, system deployment, or enterprise project execution is advantageous.
• Excellent communication capabilities for explaining technical matters to both technical and non-technical audiences.
• Self-driven, customer-centric individual capable of independent work in a remote setting.
• Strong analytical mindset and problem-solving skills.

Why Work Here?

• Opportunity to work with innovative cloud and container technologies.
• Exposure to large-scale digital transformation projects across enterprises.
• Flexible remote work setup.
• Encouragement of professional development and learning.
• Supportive and forward-thinking work culture.