Administrative Assistant - Remote

About Pyramid Healthcare

Pyramid Healthcare is dedicated to providing top-quality care in addiction treatment, mental health recovery, and eating disorder treatments. We offer comprehensive behavioral health services in supportive settings that empower patients to overcome challenges and regain their health.

This position requires the applicant to reside in Pennsylvania.

Role Summary

The Remote Administrative Assistant handles incoming communications such as calls and emails, provides information about programs, and directs inquiries to the correct departments. The role involves verifying client information, facilitating interdepartmental communication, and maintaining professionalism and confidentiality while assisting clients and their families.

Key Responsibilities

• Respond promptly and professionally to incoming phone calls, emails, and inquiries from families, referral sources, and stakeholders with empathy.
• Offer general information about programs, clarify admission or referral procedures, and answer questions as applicable.
• Verify client records, including admission status, appointment scheduling, clinician assignments, and discharge plans, when authorized.
• Redirect callers to the appropriate staff or department when unable to directly address a query.
• Collect accurate information and ensure timely follow-up communication as required.
• Maintain composure and a solution-oriented approach, especially during sensitive or emotional conversations.
• Document calls, messages, and follow-ups in electronic health or customer management systems accurately.
• Log contact details, call outcomes, and follow-up activities meticulously.
• Collaborate effectively across departments such as admissions, clinical, medical, and billing to maintain consistent communication.
• Keep current with programs, services, and relevant points of contact within all service areas.
• Uphold discretion and confidentiality regarding all company-related information.
• Complete all mandatory training specified by the company and accrediting/licensing bodies.
• Perform other duties as assigned.

Qualifications

• Minimum education requirement is a high school diploma; a bachelor’s degree is preferred.
• Prior experience in administrative roles is advantageous.
• Experience in behavioral healthcare is desirable.

Skills and Abilities

• Excellent verbal and written communication skills, with the ability to engage empathetically and professionally.
• Proficiency in data entry and quick adaptation to electronic systems.
• Strong organizational skills, meticulous attention to detail, and reliable follow-through within remote work settings.
• Capability to manage confidential information responsibly.
• Collaborative mindset with adaptability to shifting priorities and team needs.

Physical and Work Environment

The role involves prolonged sitting, talking, and hearing. Tasks include using hands and fingers for computer, keyboard, telephone, and office equipment operation. Visual focuses are necessary for administrative duties and system use. Occasional standing, walking, reaching, and light lifting (up to 10 pounds) may be required.

This is a remote role executed primarily in a home-office environment with regular use of standard office technology. Noise levels are generally low. Occasional travel to company sites or meetings may happen, involving possible exposure to communicable diseases or sensitive client situations.

Compensation and Benefits

The position may be subject to wage transparency laws with compensation disclosed where applicable. Pay varies by location, experience, qualifications, and internal factors.

Core Values

Pyramid Healthcare upholds CORE values, expecting employees to demonstrate integrity (honesty and ethics), dedication (commitment to care), collaboration (teamwork), and passion (a strong desire to improve lives).

Benefits for Full-Time Staff

• Medical, dental, and vision coverage
• Flexible spending accounts
• Life insurance
• Paid time off
• 401(k) plan with company matching
• Tuition reimbursement
• Employee recognition programs
• Referral bonuses
• Additional perks

Equal Opportunity Employer

Pyramid Healthcare values workforce diversity and is an equal opportunity employer.