Administrative Assistant, Clinical Operations

About the Opportunity

The hiring organization is a fast-growing digital healthcare company focused on making virtual care, pharmacy support, and diagnostics easier to access and more affordable. Its model combines treatment and prevention services to improve outcomes across more than 200 health conditions.

To serve a growing patient population, the business relies on a vertically integrated digital care platform, an affiliated medical group licensed across all 50 states, an affiliated pharmacy, and a U.S.-based patient care center. The team brings together clinicians, technologists, creatives, and analysts around a common mission: improving healthcare through a more accessible, innovative, and compassionate experience. The workplace is described as collaborative, inclusive, and supportive of growth, with a hybrid culture mentioned in the source.

About the Role

The Clinical Operations Administrative Assistant supports the leadership team with day-to-day operational and administrative coordination. The position acts as a central point for provider onboarding and offboarding, communication support, meeting and training logistics, system access tracking, and routing work to the appropriate internal teams.

This is an execution-focused role that follows established procedures and leadership direction. It does not involve making clinical decisions, scheduling decisions, credentialing decisions, or HR policy decisions.

Key Responsibilities

• Manage provider onboarding from the hiring stage through handoff, including tracker updates, welcome messages, collection of required paperwork, access request submission, training coordination, calendar invitations, completion tracking, and escalation of any missing items before final review by the Clinical Manager.
• Handle provider offboarding once a departure is confirmed by coordinating with cross-functional partners, issuing termination-related communications such as collaboration agreement cancellations, supporting IT with access removal, and documenting each completed step.
• Oversee access requests and status tracking across systems such as Provider Portal, Elation, Slack, pharmacy portals, and lab portals; follow up on pending items, assist with basic access questions, escalate technical problems to IT, and enter approved license information into the relevant systems.
• Prepare and send internal and provider communications on behalf of leadership, including announcements, reminders for meetings and trainings, and updates to workflows or policies, while keeping message templates current.
• Coordinate provider meetings and training events by creating agendas and calendar holds, working with vendors for demos, tracking attendance, sharing recordings, and following up on next steps.
• Keep operational documents current, including trackers, SOPs, checklists, and reference materials; compile leadership summaries and reports; and maintain visibility into provider readiness, access progress, and training completion.
• Act as an initial contact for provider questions and operational routing, directing issues to the correct teams such as Scheduling, Credentialing, Pharmacy, IT, and RCM, and assist with logistics for special projects as needed.

Required Qualifications

• Excellent organization and dependable follow-through
• Ability to juggle multiple trackers, deadlines, and shifting priorities
• Strong professional writing and internal communication skills
• Comfort working across teams in a fast-moving healthcare operations setting
• Experience with provider onboarding, EMR or credentialing systems, or healthcare administration is considered an advantage

Benefits

• Medical, dental, and vision coverage
• Retirement savings options, including 401(k) and IRA
• Basic, voluntary, and AD&D life insurance
• Paid time off, including vacation, sick leave, and public holidays
• Short-term and long-term disability coverage

Compensation

Pay is listed at $28.85 per hour.

Additional Information

The platform hosting this listing is not the employer and does not make hiring decisions. Selecting apply would route the candidate to review the role and the hiring company details elsewhere.

The hiring company states that it is an equal opportunity employer and is committed to building a diverse and inclusive workforce.