Account Manager

Role Overview

Engage-TOI is looking to hire a dedicated and results-driven Account Manager to oversee client partnerships, promote business expansion, and guarantee high customer satisfaction. This role suits an individual with excellent communication skills, strong problem-solving capabilities, and the talent to foster lasting client relationships while delivering consistent value.

Key Responsibilities

• Build and sustain robust relationships with clients and primary stakeholders.
• Act as the main liaison for assigned accounts, comprehending client requirements effectively.
• Handle client onboarding, continuous account development, and maintaining ongoing client engagement.
• Spot and pursue chances for business growth through upselling and cross-selling.
• Collaborate with internal departments to implement client-centered solutions that align with business goals.
• Track account performance indicators, customer satisfaction levels, and other critical business metrics.
• Generate account status reports, client communications, and periodic business reviews.
• Address client concerns promptly, ensuring efficient resolution and follow-up.
• Conduct research on market trends and customers to uncover new business opportunities.
• Assist with contract discussions, renewals, and fostering long-term client partnerships.
• Work closely with sales, marketing, product, and operations teams to meet company objectives.

Qualifications and Skills

• Preferably holds a bachelor's degree in Business, Marketing, Communications, Management, or related disciplines.
• Experience in account management, sales, client relations, business development, or customer success is desirable.
• Exceptional communication, negotiation, and presentation abilities.
• Proven skills in building and managing stakeholder relationships.
• Strong analytical thinking and excellent problem-solving skills with a customer-centric approach.
• Adept at juggling multiple accounts and priorities within a fast-moving environment.
• Proficiency with Microsoft Office suite, CRM platforms, and business communication tools.
• Effective command of English for communication purposes.

Benefits and Opportunities

• Chance to manage strategic client accounts and play a key role in accelerating business growth.
• Exposure to areas of sales strategy, customer success, and broader business development.
• Pathways for career advancement to positions such as Senior Account Manager, Account Director, Business Development Manager, or Customer Success Manager.
• Access to professional training, mentorship programs, and ongoing personal development.
• A collaborative and innovative workplace culture that promotes growth.
• Competitive salary complemented by performance-related incentives.