Account Manager (Mandarin Speaking)

About JD Logistics

JD Logistics, a branch of JD.com, is a cutting-edge provider specializing in technology-driven supply chain and logistics solutions. Our expertise encompasses automation, intelligent fulfilment, and data analytics, facilitating end-to-end logistics operations that boost business performance and enhance customer experiences globally. Our comprehensive network includes warehouse management, long-distance transportation, last-mile delivery, handling of bulky goods, cold chain logistics, and international shipments, guaranteeing speed, accuracy, and reliability at every stage.

Global Operations

We manage one of the world’s largest logistics infrastructures, operating over 3,600 warehouses that cover a total area exceeding 34 million square meters. Our Global Smart Supply Chain Network merges sophisticated automated warehouses with strong international transportation capabilities to ensure smooth cross-border logistics. Presently, our footprint extends to more than 130 bonded and overseas warehouses, spanning 23 countries and regions under our global brands, JoyLogistics and JoyExpress, continuously expanding JD.com's global logistics presence.

Career Opportunity

Joining JD Logistics means contributing to the transformation of the global supply chain industry. You will engage with innovative technologies such as smart warehousing and autonomous delivery, enabling worldwide transportation of goods. We offer competitive remuneration, excellent locations, and a supportive, inclusive culture that encourages professional growth and meaningful impact.

Team Environment

The JD Logistics team is collaborative and driven, valuing ownership and the delivery of high-quality results in a fast-moving environment.

Role Responsibilities

• Maintain and enhance strong relationships with European operational teams of Chinese clients to ensure customer satisfaction and foster enduring partnerships.
• Act as the key liaison between clients and internal departments—including warehousing, transportation, delivery, and systems—coordinating resources to respond promptly and effectively to customer requirements.
• Conduct regular reviews with clients’ European operation teams to jointly refine business processes and progressively improve operational efficiency and exception handling.
• Manage client business systems, address order irregularities, verify logistics tracking data, and handle incidents such as lost or damaged shipments.

Role Responsibilities (Chinese)

• 主要为中国出海欧洲的客户提供欧洲境内客户服务，负责客户欧洲运营团队的关系维护与拓展，确保客户满意度及长期合作关系；
• 作为客户与公司内部团队（仓储、运输、配送、系统等）之间的对接人，协调资源确保客户需求得到及时响应和解决；
• 定期与客户欧洲运营团队进行业务回顾，共同改进业务流程，持续提升日常运营及异常处理效率；
• 代理客户操作业务系统、解决异常订单、核实物流轨迹、处理货物丢失破损等异常事件。

Diversity and Inclusion

JD Logistics is dedicated to fostering a diverse and inclusive work environment where every employee can flourish. We are proud to operate as an equal opportunity employer, making hiring decisions without consideration of race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected factor.