Account Manager - Japan/Korea Language Skills (Singapore)

About Rakuten Asia Pte Ltd

Rakuten Asia Pte Ltd, headquartered in Singapore's Central Business District, serves as the regional headquarters for Rakuten Group, Inc., a prominent Japanese global technology leader. Rakuten International, part of this group, delivers cutting-edge e-commerce, digital marketing, advertising, communication, and entertainment services worldwide. Rakuten Asia bolsters the Group's core strengths through ad product development, strategy, and data management, promoting leadership in a digitally evolving marketplace.

About Rakuten Advertising

Rakuten Advertising stands at the forefront of providing performance-oriented, brand-focused advertising solutions that connect top global brands with highly engaged audiences at every stage—from awareness to purchase. Their expert teams craft exceptional advertising experiences that foster attention, engagement, loyalty, and value for brands, customers, and affiliates.

Job Summary

The Account Manager will handle relationship management with an assigned client portfolio, acting as their primary liaison through service delivery and outsourced solutions. The role requires maintaining excellent client satisfaction through consistent and proactive communication while driving affiliate program success and revenue growth.

Key Responsibilities

• Manage moderately complex client interactions, ensuring timely responses and resolution of requests or challenges.
• Analyze client feedback and data to identify trends, uncover opportunities, and recommend improvements supporting strategic decisions.
• Develop tailored client engagement plans aligned with specific client goals and business objectives.
• Implement best practices in client management to enhance satisfaction and improve workflow efficiency.
• Proactively identify opportunities to strengthen client relationships via communication and value-added services.
• Convey insights, updates, and recommendations to direct managers and internal stakeholders for coordinated action.
• Assess and optimize client relationship strategies to enhance outcomes.
• Maintain thorough and accurate documentation of client interactions in CRM systems for tracking and reporting.
• Lead the creation and execution of affiliate program strategies for prioritized clients, managing campaign planning to boost sales and increase Rakuten Advertising revenue.
• Establish and sustain regular communication with client contacts via meetings, emails, calls, and support tickets, setting milestones to align goals and measure progress.
• Adopt a problem-solving approach to daily tasks by collaborating with colleagues to enhance performance and efficiency.
• Apply commercial acumen to identify new business opportunities, such as entering new markets or upgrading service levels, informed by client interactions and industry research.
• Maintain meticulous attention to detail to avoid errors in campaign strategy, planning, and execution.
• Demonstrate rapid learning and adaptability to keep pace with evolving technologies and industry trends.

Required Qualifications

• At least 2-3 years client-facing experience in account management.
• Bachelor's degree is mandatory.
• Proficiency in Japanese (JLPT N1 or business level) or Korean (business level) is highly preferred.
• Experience in performance marketing, especially affiliate marketing, is advantageous.
• Familiarity with performance marketing tracking technologies is preferred.
• Exposure to Asia cross-border e-commerce or the travel industry is highly desirable.
• Track record of cultivating strong client relationships through trust-building, advising, and upselling.
• Excellent written communication and presentation skills.

Equal Opportunity Statement

Rakuten is committed to equal employment opportunities regardless of gender, marital status, ethnicity, sexual orientation, religion, or age.