Account Manager

About WPP Media

WPP is renowned as a trusted partner for growth among the world's premier brands, distinguished by exceptional talent, reliable data and insights, and top-tier partnerships. These are seamlessly integrated through our innovative marketing platform, WPP Open. Our mission is to help clients effectively manage change, seize new opportunities, and achieve significant transformational growth.

WPP Media functions as the AI-powered media division within WPP, uniting media, data, and partnerships to enable creative personalization at a large scale. Leveraging WPP Open and Open Intelligence technologies, clients gain precise visibility into the placement, performance, and rationale behind their media investments.

Role Overview

As an Account Manager, you will oversee daily operations for your portfolio of clients. Partnering with both client teams and Wavemaker specialists, you will ensure all outputs meet high quality standards and that strategic insights consistently inform all responses to briefs. Support to your Business Director and guidance of account executives and coordinators will be key to maintaining exemplary service standards and meeting all deadlines.

Your curiosity and passion about clients' businesses will enable you to identify challenges and develop effective solutions driving business growth. The role covers both digital and traditional media sectors, with room for advancement across these domains. Proficiency in media planning and buying across various media channels and a minimum of intermediate experience in media execution are expected.

Key Responsibilities and Deliverables

• Organize both your own work and that of junior team members to produce client work that meets or exceeds expectations while adhering to agency processes.
• Maintain professional and consistent communication with clients and internal teams, fostering strong collaborative relationships.
• Lead client meetings (WIPs), delegate tasks effectively, and ensure timely, error-free delivery alongside the broader client leadership.
• Manage end-to-end campaign execution aligned with Wavemaker's planning philosophy and processes.
• Guarantee output quality and punctuality across assigned client portfolios, ensuring alignment to client business goals.
• Oversee accurate and timely client billing and start developing a commercial understanding of key clients.

Performance Indicators

• Positive team feedback highlighting teamwork and adherence to workflow.
• Consistently strong service delivery to key clients.
• Timely and precise work outputs.
• Efficient management of client billing processes.

Personal Attributes

• Professional representation of the company, internally and externally.
• High energy, enthusiasm, and empathy towards colleagues.
• Accountability for personal work output and productivity.
• Alignment with company values and fostering excellence in others.
• Strong ambition and commitment to continuous improvement.
• Effective collaboration across teams.
• Proactive in challenging the status quo and driving enhancements.
• Excellent communication skills in content quality, style, and editing.
• Inquisitive about people, brands, and innovative connections between them.

Knowledge and Experience

• A minimum of two years' experience in a media agency environment.
• In-depth knowledge of the New Zealand media market coupled with a keen interest in major international markets.
• Solid understanding of the media ecosystem and operational dynamics.

Additional Information

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