Account Manager - Data, Voice & Fixed Line Business

About Airtel

Established in 1995, Airtel provides nationwide connectivity reaching 96% of India's population, supporting advanced technologies like 5G, IoT, IQ, and Airtel Black. The company fosters a culture of impact, ownership, and career experimentation to create innovative solutions while supporting environmental sustainability.

Job Overview

The Account Manager is responsible for growing business in their territory by managing Data (Internet Bandwidth, MPLS, Cloud), Voice (Postpaid), Broadband, and Fixed Line services. This role serves as the main point of contact for customers across these product lines, ensuring growth of Customer Market Share (CMS) and Revenue Market Share (RMS) in existing and new accounts.

Key Responsibilities

• Develop and sustain strong and lasting client relationships.
• Achieve sales targets in Data, Voice, and Fixed Line business segments.
• Identify and acquire new accounts to increase business footprint.
• Cross-sell multiple products to existing customers.
• Maintain healthy sales pipelines for all three business lines with well-defined progress stages.
• Monitor competitive activities and gather market intelligence.
• Negotiate and finalize contracts to maximize revenue generation.
• Ensure timely and successful delivery of solutions aligned to client requirements.
• Address and resolve customer issues through coordination with internal support departments.

Qualifications and Experience

• Graduate degree required; preferably B.Tech or B.E.
• Minimum 2 years of relevant B2B field sales experience.

Interactions

Collaborate internally with Distribution, Network, Service, and HR teams; externally responsible for managing customer relations.

Desired Skills and Competencies

• Technical knowledge relevant to telecom products.
• Strong customer service focus.
• Expertise in key account planning and management.
• Ability to confidently engage with CXO level executives.
• Good commercial awareness and negotiation skills.
• Creativity and innovation in approach.
• Strong analytical capabilities.

Leadership and Behavioral Traits

• Customer obsession and dedication.
• Collaborative mindset with influencing skills.
• Proactive ownership and accountability.
• Agility in learning and adapting.
• Ability to navigate change effectively.
• Excellence in execution.