Zone Supervisor (Souq7)

Role Overview

The Zone Supervisor for Souq7 is tasked with overseeing a designated area to keep daily operations running efficiently, maintain close coordination with tenants, and help ensure the site remains tidy, secure, and well-organized for everyone using it.

In this position, you will support the operations function through routine site visits, tracking tenant needs, documenting observations from the field, coordinating with external service partners, and helping uphold Souq7’s operating standards and procedures across your assigned zone.

This opportunity is well suited to recent graduates or applicants with limited professional experience who bring strong communication, follow-up, and customer service abilities, and who are comfortable working in an active, on-the-ground environment.

Key Responsibilities

• Oversee the assigned Souq7 zone each day and make sure operational expectations are consistently met.
• Carry out regular site checks and share updates on cleanliness, upkeep, safety, tenant activity, visitor experience, and the overall presentation of the location.
• Work with tenants to understand their operational needs, track pending requests, and refer concerns to the appropriate team when needed.
• Act as a link between tenants, contractors, service providers, and internal teams to keep daily activities coordinated.
• Monitor progress on maintenance, cleaning, security, and other facility-related items in the designated zone.
• Help ensure tenant adherence to Souq7 guidelines, procedures, and site rules.
• Prepare daily updates, observations, and follow-up reports for the Operations Team.
• Assist visitors and tenants with inquiries in a professional manner and route issues to the right department when necessary.
• Support events, busy periods, and special programs by helping with crowd movement, tenant coordination, and operational readiness.
• Promptly record and escalate incidents, safety issues, tenant breaches, or service-quality concerns.
• Keep in regular contact with internal teams so outstanding items are tracked through to completion.
• Contribute to keeping Souq7 a welcoming, orderly, and well-managed destination.

Requirements

• A bachelor’s degree is mandatory.
• Fresh graduates or candidates with only limited work experience are encouraged to apply.
• Preferred educational backgrounds include Public Administration, Business Administration, Economics, English Language, Hospital Administration, and Tourism and Hospitality Management.
• Applicants with studies or experience in Information Technology, Law, or Government Relations are not preferred because those areas do not closely match this role.
• Comfort with Microsoft Office tools and the ability to prepare reports are required.
• Strong communication, coordination, customer service, and follow-up capabilities are important.
• Good spoken and written English is an advantage.
• Preference will be given to candidates living in or near the Souq7 area to improve commuting convenience and retention.
• You should be able to work in a fast-moving field setting and interact effectively with tenants, visitors, vendors, and other stakeholders in the market.

Preferred Skills

• Clear interpersonal and communication skills
• Task follow-through and timely closure
• Customer-focused and professional approach
• Ability to notice issues, document them, and escalate appropriately
• Strong organization and time management
• Comfort working under pressure and handling several matters at once
• Interest in learning and growing within operations and property management

Personal Attributes

• Professional, approachable, and service-minded
• Energetic, dependable, and comfortable with field-based work
• Careful observer with attention to detail
• Positive and team-oriented
• Capable of working independently while staying aligned with others
• Adaptable and flexible in a busy operational environment

Reporting Line

The Zone Supervisor reports to the Operations Team and collaborates closely with tenants, maintenance, cleaning, security, service providers, contractors, and other internal departments.