USA Inbound Customer Support Executive (E-commerce)

Position Overview

Om Netra Business (OPC) Private Limited is seeking seasoned professionals to join their USA-focused inbound customer support team for an e-commerce voice process based in Kolkata. This full-time, office-based role requires immediate joining candidates, offering a chance to work in a professional environment with promising career growth.

Key Responsibilities

• Attend inbound customer calls from the United States.
• Address queries related to orders, shipping, returns, refunds, exchanges, and account management.
• Maintain high standards of customer service quality and meet performance metrics.
• Log customer interactions diligently into the CRM system following client protocols.
• Adhere strictly to client Standard Operating Procedures and compliance requirements.

Candidate Profile and Requirements

• Fluent English speaker with either a neutral or American accent.
• At least one year of experience handling international voice processes.
• Familiarity with e-commerce customer support platforms such as Amazon, Shopify, Walmart, eBay, or equivalents is advantageous.
• Strong communication abilities, active listening, and adept problem-solving skills.
• Availability to work during US night shifts.
• Preference given to candidates who can join immediately.

Work Details

• Process: USA inbound e-commerce voice process.
• Shift Timing: Day shift corresponding to US night hours.
• Employment Type: Full-time, on-site at Salt Lake Sector V, Kolkata.
• Joining: Immediate start expected.

Benefits and Incentives

• Competitive salary structure.
• Additional performance-based incentives.
• Attendance bonuses awarded.
• Opportunities for career advancement within the company.
• Supportive and professional workplace environment.