Urgent Care Coordinator

About ForHealth Group

ForHealth Group stands as one of Australia's largest and rapidly expanding primary healthcare providers, operating over 100 medical centres and collaborating with more than 1,500 independent practitioners. Serving upwards of 8 million patient consultations annually, the organisation focuses on delivering accessible, high-quality healthcare across the country.

As a recognised leader in Urgent Care Clinics nationally, ForHealth provides timely and patient-centred care for urgent but non-emergency health conditions. Amid its growth in Queensland, an exciting vacancy has arisen for an experienced and highly organised Operations Coordinator within the Urgent Care team.

Role Overview

The Urgent Care Coordinator plays a vital role in managing the smooth operation of multiple urgent care centres. This dynamic position demands the ability to handle high-pressure situations, anticipate challenges months ahead, and remain solution-driven without leaving issues unresolved. Serving as the central coordination hub, the coordinator ensures appropriate clinician deployment, resource allocation, and timely resolutions.

Key Responsibilities

• Organise and coordinate clinical workforce needs across several centres.
• Rapidly address workforce shortages and operational obstacles.
• Develop and maintain strong connections with doctors, nurses, and leadership.
• Detect emerging trends and risks, proactively applying solutions to prevent escalation.
• Collaborate with teams to guarantee safe, effective, and quality patient care.
• Manage multiple priorities meticulously without losing focus on details.
• Provide exemplary customer service to internal and external stakeholders.

Desired Attributes

• Sharp pattern recognition skills to swiftly identify risks and trends.
• Resilience with a persistent, solution-oriented mindset regardless of challenges.
• Emotional stability and strong performance in fast-paced, demanding environments.
• Meticulous work ethic with a dedication to accuracy and quality.
• Excellent interpersonal abilities to foster robust relationships.
• Calmness under pressure and quick-thinking for practical solutions.
• Persuasive communication skills to influence and negotiate effectively.
• Strong organisational capabilities managing competing priorities efficiently.
• Adaptable, proactive, and thrives on encountering diverse daily challenges.

Benefits and Perks

• Discounted dental care (20%) for employees and their families.
• Reduced rates on health insurance products.
• Fitness Passport offering discounted gym memberships for employees and families.
• 24/7 access to a leading Employee Assistance Program for wellbeing support.
• Everyday discounts on groceries, retail, and utilities through Flare benefits platform.
• Salary packaging options including vehicle novated leases with running costs.
• Branded uniforms provided by ForHealth Group.
• Complimentary onsite parking at Medical Centres.
• Comprehensive training, induction into Urgent Care, and ongoing support.
• Improved work-life balance featuring no night shifts.

Commitment to Diversity and Inclusion

ForHealth Group embraces a culture of safety, respect, and inclusion. It invites applications from Aboriginal and Torres Strait Islander peoples, individuals with disabilities, culturally and linguistically diverse backgrounds, LGBTIQA+ communities, veterans, carers, refugees, and all age groups. The organisation strictly upholds values that ensure lawful and respectful behaviour across its workforce.