Telecalling Executive

About the Role

Veranda RACE is seeking motivated Telecalling Executives to join their Sales/Admissions department across various branch locations. The role involves proactive engagement with potential students, providing detailed information on offered courses, fees, benefits, and the admission process. Candidates will be responsible for converting inquiries into enrollments while delivering exceptional customer service.

Key Responsibilities

• Make outbound calls to prospective students from designated databases.
• Clearly communicate course details, including fees and application procedures.
• Analyze customer needs and suggest appropriate educational programs.
• Maintain regular follow-ups using calls, WhatsApp, SMS, and emails.
• Achieve daily and monthly admission targets by converting leads effectively.
• Accurately document customer interactions in the CRM system.
• Arrange counseling appointments or branch visits for interested prospects.
• Address basic customer inquiries and escalate complex issues when necessary.
• Collaborate closely with admissions and counseling teams to ensure smooth enrollments.

Candidate Profile & Eligibility

• Any graduate or undergraduate candidates are eligible to apply.
• Both freshers and individuals with experience are welcome.
• Previous experience in telecalling, telesales, educational sales, or customer service is advantageous.
• Proficient communication skills in Tamil are essential; basic English communication is preferable.
• Strong persuasion, negotiation skills, and a customer-centric approach are required.
• Basic computer literacy, including MS Office, CRM tools, and email, is necessary.
• A positive mindset with eagerness to learn is highly valued.

Preferred Skills & Qualifications

• Experience in educational counseling or telesales is a plus.
• Capability to manage objections and close sales effectively.

Compensation and Benefits

• Competitive salary ranging from 18000 to 38000 INR monthly, supplemented by performance-based incentives.
• Statutory benefits such as Provident Fund and Employee State Insurance as per company policy.
• Opportunities for career advancement within the organization.
• Access to training programs and skill development initiatives.
• A supportive and collaborative working environment.

Working Conditions

• Work schedule includes six working days per week; weekly off days vary according to company policy.
• Shift timings are assigned based on branch requirements.