Technical Writer - AI Content Operations Strategist
Remote · Contrato
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- Experiência
- Mais de 2 anos
- Salário
- EUR 71,000 / year
- Vagas
- 1
- Publicado
- há 21 horas
- Modo de trabalho
- Trabalhe em casa
- Elegibilidade
- Candidates residing in Ireland with full legal authorization to work and a minimum of 2 years' relevant experience may apply.
- Retomar
- Obrigatório candidatar-se
Descrição da vaga
Position Overview
We seek an AI Content Operations Strategist to join a customer help and education team supporting a widely used digital platform. This contract role, based remotely in Ireland, offers a salary starting at €71,000 pro rata and extends through December 31, 2026, with potential for extension.
Daily Responsibilities
- Diagnose chatbot malfunctions performing root cause analysis to resolve issues promptly.
- Analyze feedback and support trends to derive actionable insights improving user experience.
- Enhance AI-powered system content, including retrieval-augmented generation (RAG) based solutions.
- Create, update, and optimize help center and support documentation.
- Manage chatbot prompt revisions and back automation efforts.
- Collaborate closely with Engineering, Legal, and other cross-functional teams to address user-facing challenges.
- Participate in AI-centered projects by experimenting with new methodologies and scaling support operations.
- Handle multiple urgent priorities while adhering to tight service level goals.
Eligibility and Requirements
- A minimum of 2 years’ experience in content strategy, technical writing, content operations, or related disciplines.
- Familiarity with Generative AI technologies, chatbots, or AI-driven content.
- Strong communication skills with aptitude for resolving ambiguous problems and fostering cross-team collaboration.
- Experience working with CMS platforms, Jira, customer support content, digital products, or interfacing with engineering teams is advantageous.
- Proactive, resourceful, and capable of self-driven ownership with limited supervision.
- Candidates must reside in Ireland and possess full legal authorization to work there.
Contract & Compensation
This is a fixed-term contract until December 31, 2026, flexible for extension. The role is remote within Ireland and offers a salary starting at €71,000 per annum on a pro-rata basis.
Additional Information
By applying, candidates consent to their CV being stored securely in the company’s Applicant Tracking System. Personal data protection is prioritized, and CVs will not be shared without express consent.