Technical Support Engineer Tier I

About Action1

Action1 is a cloud-native autonomous endpoint management platform trusted by thousands of organizations, including many from the Fortune 500 list. The platform is infinitely scalable, highly secure, and can be configured in just five minutes. It offers free usage for the first 200 endpoints without any functional limitations. Action1 leads the market by pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment, all functioning without the need for VPNs. This technology reduces routine work, prevents ransomware attacks and security threats, and safeguards the digital employee experience.

Recognized in 2025 by Inc. 5000 as the fastest-growing private software company in America, Action1 is led by founders Alex Vovk and Mike Walters, noted entrepreneurs who also founded the successful cybersecurity firm Netwrix.

Key Responsibilities

• Deliver prompt and effective technical support, ensuring rapid responses to customer queries.
• Diagnose and resolve client issues through phone and other communication platforms.
• Conduct follow-ups after troubleshooting to confirm complete product functionality.
• Create and update an internal knowledge repository containing useful guides and solutions.
• Continuously optimize support processes to improve efficiency.
• Replicate customer-reported issues and escalate validated problems to relevant departments.
• Attend customer meetings when necessary to troubleshoot and address problems directly.

Candidate Profile

• 1 to 3 years of experience in technical support, IT help desk, or related IT support roles.
• Basic knowledge of Microsoft Windows operating systems.
• Genuine interest in software troubleshooting and patch management challenges.
• Some experience with PowerShell, such as understanding or executing simple scripts.
• Familiarity with macOS and/or Linux operating systems.
• Understanding of software installation procedures including installers, setup, and configuration.
• Background in customer service or helpdesk roles demonstrating strong communication and problem-solving capabilities.
• Motivated to enhance skills and grow professionally in technical support.
• Introductory exposure to Active Directory or Group Policy concepts.

Preferred Qualifications

• Experience with patch management or endpoint management software.
• Basic knowledge of system log review tools like Windows Event Viewer.
• Exposure to working within Windows Server environments.
• Understanding of fundamental IT security principles.
• Ability to identify and troubleshoot unsuccessful patch installations.
• Familiarity with software deployment using install switches and configuration options.
• Competence in analyzing and interpreting system logs and event data.

Benefits Offered

• Opportunity to tackle engaging challenges and address real-world problems.
• Continuous learning and professional growth through exposure to latest technologies.
• Stable salary with flexible work hours and room for career advancement.
• Collaborative team environment supported by knowledgeable professionals.
• Remote-first culture promoting flexibility and balanced work-life integration.