Technical Support Associate - Voice Process
Hyderabad, Telangana, India · Tempo total
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- Experiência
- Mais de 1 ano
- Salário
- —
- Vagas
- 1
- Publicado
- há 2 horas
- Modo de trabalho
- No escritório
- Educação
- Qualquer graduado
- Elegibilidade
- Qualquer graduado
- Retomar
- Obrigatório candidatar-se
Onde você trabalhará
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About the Company
Established in 2004, Gratitude India transitioned from a BPO recruitment firm to an ISO 9001:2008 certified technology-driven company. With innovative AI chatbots contributing to 20% of their hires, this organization values efficient, smart, and people-centric recruitment processes.
Job Responsibilities
- Provide technical support specializing in troubleshooting issues across various operating systems including Windows, iOS, Android, and MacOS.
- Diagnose and resolve problems related to client-server interactions, API communications, and web performance challenges.
- Assist users in the installation and deployment of software licenses on multiple platforms such as Microsoft Windows, Apple iOS, Android, and Mac OS.
- Work effectively in shift-based schedules and participate actively in voice-based support processes.
Candidate Requirements
- At least 12 months of practical experience handling technical troubleshooting on Windows, iOS, Android, and Mac OS environments.
- Proficient in resolving issues associated with API requests, client-server communication, and web performance.
- Ability to manage software installations and deployments across diverse platforms confidently.
- Must be willing and available to work in shifts and engage in voice process support roles.
- Qualifications: Any graduate degree.