Store Sales Executive

Overview

R.S. Appliances is seeking a Store Sales Executive to focus on Kutchina brand products such as chimneys, water purifiers, and hobs. This role involves assisting customers, boosting store sales, managing product displays, processing transactions, and ensuring an excellent shopping environment while supporting daily store operations.

Key Duties

• Welcome customers and identify their needs.
• Suggest appropriate products and detail their features and benefits.
• Meet individual and team sales goals.
• Promote additional product sales through upselling and cross-selling techniques.
• Maintain excellent customer service and satisfaction standards.
• Organize product displays and visual merchandising following company directives.
• Contribute to inventory counts and stock control activities.
• Accurately handle customer purchases using the POS system.
• Manage inquiries, returns, exchanges, and complaints professionally.
• Keep the store clean, tidy, and attractive.
• Stay informed on product details, pricing, and promotions.
• Adhere to company policies, safety protocols, and operational procedures.
• Support marketing campaigns and in-store promotions.

Required Skills and Experience

• Excellent communication and interpersonal abilities.
• Strong customer service focus.
• Effective sales and persuasion skills.
• Basic knowledge of computers and POS systems.
• Ability to work cooperatively in a team environment.
• Problem-solving and organizational skills.
• Time management capability.
• Positive mindset and professional appearance.
• Minimum education: Higher Secondary (12th pass) or any bachelor's degree.
• Diploma or certification in retail sales is preferable.
• 1 to 3 years of experience in retail sales is preferred.

Performance Metrics

• Achievement of sales targets individually and as part of the team.
• Customer satisfaction and feedback quality.
• Conversion rate of visitors to buyers.
• Average spending per customer transaction.
• Success in upselling and cross-selling activities.
• Level of product knowledge and customer engagement.
• Regularity, punctuality, and compliance with company standards.

Working Conditions

• Full-time role with flexible shifts, including weekends and public holidays.
• Requires prolonged standing and walking.
• May involve lifting or moving products within safe limits.

Additional Information

This position fits retail sectors including electronics, furniture, lifestyle, mobile stores, and consumer durables.