Social Media Community Manager

Overview

Join a beauty industry team in New York, NY as a Social Media Community Manager on a 12-month contract basis. The position involves dynamic engagement across multiple social platforms to foster brand-consumer interaction and community growth.

Key Duties

• Oversee daily interaction with audiences on TikTok, Instagram, Facebook, Pinterest, YouTube, and X, engaging fans, consumers, creators, and brand communities.
• Collaborate with Customer Care and social agencies to track response performance, manage consumer questions, and escalate issues needing customer service intervention.
• Create compelling and platform-appropriate social media copy that aligns with the brand's voice for both organic and paid campaigns.
• Organize and manage social media giveaways from planning through winner notification and prize delivery, including all necessary administrative work.
• Assist in producing social-first content like event coverage, behind-the-scenes insights, and stories that highlight the community.

Required Qualifications

• Between 1 and 3 years' experience in social media management, community engagement, content development, or allied roles in environments such as in-house brands, digital/PR agencies, publishers, or content creator businesses.
• A Bachelor's degree in Marketing, Communications, Journalism, or a related area.
• In-depth knowledge of social media platforms, especially TikTok, Instagram Reels and Stories, and YouTube Shorts.
• Skilled in mobile-first content generation and editing tools including CapCut, Canva, or similar software.
• Familiarity with social media analytics or listening tools such as Sprinklr or Dash Social is a bonus.

Skills and Tools

• Social media management and community engagement
• Content creation and copywriting tailored to social platforms
• Proficiency with social analytics tools
• Expertise in TikTok, Instagram, and YouTube platforms
• Ability to maintain consistent brand voice

Additional Information

The hourly compensation will align with the candidate's experience and is estimated by the employer. This role is based onsite in New York, NY and lasts for a full year.