Shift Supervisor

About The Salvation Army

For over 130 years, The Salvation Army has been supporting individuals in need throughout Canada and Bermuda. As a Christian faith-based organization, we assist more than 2 million people annually by offering essentials such as food, clothing, and shelter, along with help for those facing unemployment, addiction, and family difficulties. We value inclusion and welcome individuals from all backgrounds to join our mission.

Mission Statement

Our purpose is to share the love of Jesus Christ, address human needs, and enact positive change in communities worldwide.

Position Overview

The Shift Supervisor supports the Store Manager by managing daily operations of the thrift store to ensure smooth and continuous service. When not supervising, the role functions as a Sales Associate. This role is based at 145 Goulet Street, Winnipeg, Manitoba.

Key Responsibilities

• Provide friendly and courteous service to customers and donors.
• Safeguard the quality and integrity of all donated merchandise.
• Process sales accurately including cash and debit transactions.
• Contribute toward achieving store budget goals by upholding customer service standards.
• Open and close the store according to procedures, when required.
• Handle donation processing tasks such as loading/unloading, sorting, pricing, packing, and storing inventory.
• Maintain thorough knowledge of stock to assist customer inquiries in person or by phone.
• Monitor store activities to uphold security protocols.
• Organize merchandise safely and assist with stock rotation.
• Help control inventory through proper receiving, sorting, and pricing guided by supervisors.
• Assist in designing attractive store layouts, including window and merchandise displays, ensuring tidiness.
• Replenish stock based on supervisor instructions and remove items from sales floor as directed.
• Maintain sorting and processing standards for all donated items in accordance with quality policies.
• Keep the store clean and orderly, including shelves and floors.
• Follow all store policies and procedures diligently.
• Support inventory counts and reconciliation efforts.
• Deliver excellent service to guests and donors.
• Serve as Team Lead or Acting Supervisor in the Store Manager’s absence.
• Provide on-the-job training and operational guidance to staff when needed.
• Ensure a safe, healthy workplace by adhering to health and safety regulations.
• Perform additional duties as assigned.

Work Environment and Physical Demands

• This is a permanent full-time role based in a typical retail store setting.
• Work requires continuous physical activity, including stretching, lifting up to 30 pounds without assistance, bending, twisting, pushing, standing, and walking.
• Regular exposure to dust, fumes, and temperature changes.
• Work involves handling interpersonal conflicts with guests, donors, vendors, and coworkers.
• Tasks vary but may include repetitive activities.

Reporting Relationships

Reports directly to the Store Manager. Does not have direct reports but may supervise associates in Manager’s absence.

Qualifications and Experience

• Completed some high school education.
• Minimum two years’ experience working in a store or warehouse environment.
• Demonstrated ability to work cooperatively in teams and communicate effectively.
• Physically capable of regularly lifting and moving items weighing up to 30 pounds independently.
• Detail-oriented with strong attention to quality and safety.
• Willingness to support the organization's mission and comply with occupational health and safety regulations.
• Successfully complete required background and screening checks.

Compensation

The salary range for this position is $16.00 to $19.89 per hour, with a top rate of $23.86. Actual salary placement depends on market factors, internal equity, and individual skills, experience, and qualifications.

Additional Information

Reasonable accommodations are available upon request to support applicants' needs.