Service Technician I – Inst

About Ecolab

Ecolab is a renowned global provider specializing in water, hygiene, and infection prevention solutions. Operating in more than 170 countries, the company offers tailored solutions and expert services aimed at enhancing food safety, ensuring clean and safe environments, conserving water and energy, and improving operational efficiencies for its clients.

Role Overview

The Service Technician is tasked with delivering expert technical service, installation, and ongoing support for laundry dosing systems and chemical usage. This role requires close collaboration with customers to optimize laundry operations, guarantee system dependability, and maintain high levels of customer satisfaction through proactive servicing and relationship management.

Key Responsibilities

• Install, commission, and service laundry dosing systems adhering strictly to company protocols and safety standards.
• Conduct preventive and corrective maintenance to maintain system performance and effective chemical application.
• Identify and fix technical and chemical application-related issues in commercial and industrial laundry settings.
• Offer professional on-site technical assistance and guidance regarding applications to customers.
• Foster and maintain solid relationships with clients, serving as a reliable technical and service partner.
• Carry out regular service inspections and subsequent follow-ups to ensure system efficiency and customer contentment.
• Keep detailed and accurate records of service activities, reports, and site documentation.
• Work collaboratively with internal teams to enhance service quality and promote continuous improvements.
• Adapt to customer needs by working flexible hours, including outside usual business time when necessary.

Benefits of the Role

• Engagement in a field position with direct customer interactions.
• Gain exposure to professional laundry systems and cutting-edge dosing technology.
• A role emphasizing technical skill, customer service, and operational excellence.
• A dynamic working atmosphere that encourages problem-solving and autonomous decision-making.

Required Qualifications

• Between 3 to 5 years of practical experience servicing laundry dosing equipment and chemical applications.
• Proficient knowledge in installation, calibration, and upkeep of dosing systems used in laundries.
• Proven capability to manage customer relationships effectively in a service-centered environment.
• Strong organizational competencies and professional conduct.
• Flexibility to work varied hours based on operational demands and customer needs.

Preferred Qualifications

• Possession of a valid local driving license.
• Experience servicing hotel, hospital, or industrial laundry operations.
• Technical diploma or relevant vocational training certifications.
• A strong analytical approach combined with practical problem-solving skills related to technical and chemical application challenges.

Inclusion and Equal Opportunity

Ecolab is dedicated to ensuring fair treatment and fostering a culture of equality and inclusiveness. Recruitment, hiring, promotions, and advancement opportunities are based solely on qualifications and merit. The company strictly prohibits discrimination on the grounds of race, religion, color, creed, national origin, citizenship, sex, sexual orientation, gender identity or expression, genetic information, marital status, age, or disability.