Service Desk Analyst - Temporary Role in Wellington

Role Overview

This temporary position spans 6 to 12 months with potential for extension, located at a central government agency in Wellington, New Zealand. The role focuses on technical support and customer service, offering an opportunity to enhance your skills supporting internal customers on various projects.

Key Responsibilities

• Delivering excellent customer service as the initial contact point for technical support.
• Resolving first-level technical problems through troubleshooting and one-call resolutions.
• Provisioning end-user devices to staff and assisting with hardware and software queries.
• Providing in-person support to internal staff members at the service desk.

Candidate Profile

• Genuine enthusiasm for technology and strong communication skills.
• Customer-focused attitude with outstanding interpersonal skills, both written and verbal.
• Prior IT experience gained through employment or education is desirable but not mandatory.

Minimum Eligibility

• Long-term work rights in New Zealand.
• Relevant qualifications or equivalent practical experience, such as Business Computing, Diploma in Information and Communications Technology, or National Diploma in Computing Support.
• Immediate availability to start work.

Additional Information

• Compensation: NZD 28 per hour plus 8% holiday pay.
• Work arrangement: Onsite in central Wellington location.
• Employer promotes equal opportunities and diversity, welcoming candidates from all backgrounds.