Senior Research Manager

About Glass

Glass is an emerging market research start-up striving to balance the ease and flexibility of user-friendly DIY survey platforms with the expertise of traditional full-service research agencies. Our proprietary platform empowers clients with full visibility and control over their projects, allowing them to manage as much or as little of the research process as they wish. This same platform enables our team to conduct high-quality research efficiently and cost-effectively.

We are a values-driven company committed to customer focus, caring for our people, maintaining a positive outlook, prioritizing the team over individuals, fostering proactive action, and blending fun with quality work.

The Team and Role

The Senior Research Manager role is part of our research team composed of seasoned industry veterans bringing diverse supplier-side and client-side insights. Our researchers take on customer service and success roles, engaging directly with clients and data analysis alike.

This position involves end-to-end project execution including survey design, programming, data collection, quality assurance, analysis, and report generation. You will collaborate with multiple Research Directors under direct supervision of one Senior Director and will contribute to various product categories and industries, helping refine research processes and our platform.

Responsibilities

• Lead the translation of research designs into actionable surveys using the proprietary platform.
• Manage field work and quality control for diverse projects, ensuring timelines are met.
• Serve as a client-facing representative during calls and meetings.
• Take ownership of entire project phases for selected studies with Account Director support.
• Assist Account Directors by drafting proposals, programming surveys, managing suppliers, and creating deliverables tailored to client goals.
• Collaborate with the Tech Team to enhance the platform’s functionality and user experience.
• Contribute actively to the dynamic demands of start-up growth, embracing evolving tasks as key team member.

Required Skills and Attributes

• Highly motivated, curious, and independent self-starter.
• Exceptional communication, organizational, and time management capabilities.
• Detail-focused and deadline-driven with strong customer service orientation.
• Analytical thinker proficient at managing multiple projects simultaneously.
• Comfort with digital tools and ability to quickly grasp new technologies.

Qualifications

• Bachelor’s or higher degree in Business, Marketing, Analytics, Psychology or related disciplines or equivalent experience.
• At least 5 years in quantitative market research, including a minimum of 1 year on the supplier side; qualitative experience beneficial.
• Proficiency with Microsoft PowerPoint and Excel, Google Suite (Gmail, Drive).
• Experience with survey platforms such as Qualtrics, Survey Monkey, or Alchemer.
• Familiarity with AI platforms like Claude, ChatGPT, Gemini; research-specific AI tools a plus.
• Knowledge of statistical software like SPSS, R, Q, or Displayr and advanced analytics is advantageous.
• Ability to work remotely in a professional, distraction-free environment suitable for client video meetings.
• Excellent English written and verbal communication skills.

Work Environment and Location

This position offers full remote work capability, with team members based primarily in Chicago. Candidates located in Chicagoland have the option for occasional in-person collaboration.