Senior Payroll Officer - Service Control

Overview

Joining Lancashire County Council as a Senior Support Officer within Service Control offers an exciting career opportunity in payroll services. Based in Preston, this permanent part-time role emphasizes methodical and highly effective payroll management supporting over 33,000 public sector employees. The team focuses on delivering excellent service through meeting key performance indicators and service level agreements.

Role Responsibilities

The position requires a proactive technical payroll professional skilled in using Oracle Fusion software to optimize database functions. The role involves maintaining compliance with statutory, legislative, and contractual requirements while providing expert guidance and support to colleagues. You will coordinate workloads, handle multiple priorities, and promote employee development to empower the team to overcome challenges successfully.

Ideal Candidate Profile

An ideal candidate is well-organized, adaptable, and experienced in customer-focused payroll environments. Strong analytical and reporting skills are essential for ensuring compliance and smooth payroll processing amid legislative changes. Collaborative communication and interpersonal skills are necessary to foster teamwork and deliver high-quality payroll services throughout Lancashire County Council.

Working Arrangements and Benefits

This hybrid role requires office attendance on Tuesdays and Wednesdays, with the flexibility to work from home for the remaining days. The working week is 37 hours, pro-rated for part-time status. Benefits include flexible working hours, 26 days of annual leave increasing to 32 days after five years’ service, membership in the Local Government Pension Scheme with generous employer contributions, and access to extensive staff discounts through a partnered scheme. Opportunities for ongoing training, personal development, and supportive reflection are also provided. The council values diversity and inclusivity, encouraging flexible working patterns to accommodate personal and family needs.

Additional Information

Contact Rachel Wilson, Pay Control Team Leader, at 01772 536313 or rachel.wilson@lancashire.gov.uk for informal discussions about the role. The application deadline is 26th July 2026, with interviews scheduled for the week commencing 17th August 2026.