Senior Partner Operations Manager

Role Overview

This opportunity is presented by a partner company seeking a Senior Partner Operations Manager within the United States. The role involves overseeing strategic partnerships to ensure smooth operation from initial implementation through sustained success. It combines operational management, interdepartmental coordination, and relationship leadership across technical, commercial, and client teams to optimize partner experiences and operational workflows.

Key Responsibilities

• Oversee daily operations for an assigned group of external partners by managing implementations, configurations, billing cycles, integrations, reporting, and ongoing support activities.
• Collaborate with cross-functional teams to facilitate seamless partner onboarding, execute projects successfully, and uphold commitments, maintaining transparent communication throughout each partnership's duration.
• Serve as the main operational liaison for partner contacts, promptly resolving escalations and working closely with Product, Customer Success, Sales, Data Operations, and other internal units when required.
• Conduct and lead periodic business reviews, delivering actionable insights, operational metrics, and recommendations to reinforce long-term partnership growth.
• Track operational performance, proactively identify potential risks, enhance workflow efficiencies, and develop scalable processes to boost partner satisfaction and organization-wide effectiveness.

Candidate Qualifications

• Demonstrable experience managing multifaceted partner or client operations, such as billing, system integrations, data sharing, sign-ons, or similar workflow processes.
• Capability to independently navigate ambiguous, fast-moving environments while prioritizing diverse stakeholders and tasks effectively.
• Strong analytical, critical thinking, and problem-solving skills, with the aptitude to interpret complex information and make informed operational choices.
• Exceptional communication and relationship-building abilities proven in trust development with external partners and teamwork across various departments.
• Background in healthcare, digital health, benefits administration, partner operations, or client technical management is highly favorable.
• Eligibility to work legally in the United States without requiring visa sponsorship now or in the future.

Benefits and Perks

• Inclusive medical, dental, and vision insurance plans subject to eligibility.
• Insurance coverage including life, accidental death & dismemberment, accident, hospital, and critical illness policies.
• Health Savings Account (HSA) options available.
• Opportunities for equity ownership in the company.
• 401(k) retirement savings plan participation.
• Paid discretionary time off along with company-observed holidays.
• Compensated parental leave policies.
• Flexible schedule within a remote-first work environment.
• Financial advisory services accessible to employees.
• Free digital therapy resources for employees and qualifying family members.

Additional Information

This role is hired through a partner company that manages all application processing and further hiring steps. Applications will be evaluated using an AI-supported matching process to ensure objectivity and timely review. Final decisions and post-application procedures are handled by the partner's internal hiring team. Candidates acknowledge the processing of personal data under relevant privacy regulations including GDPR and may request data rights accordingly. AI tools support recruitment stages but do not replace human decision-making.