Senior Operations Manager

About Bolt

Bolt envisions urban spaces designed for people rather than cars. Founded in 2013 from a vision by a 19-year-old, it has grown into a global mobility platform serving over 200 million consumers and 4.5 million drivers and couriers across 50 countries. Its services include ride-hailing, food delivery, e-bikes, scooters, and car-sharing, operated by lean, autonomous teams combining startup agility with the resources of a well-funded tech firm supported by over 1 billion.

Role Overview

The Senior Operations Manager position in Tanzania involves overseeing core facets of the local mobility marketplace including Driver Engagement, Marketplace Efficiency, Rider Growth, and Platform Safety. This leadership role focuses on driving KPIs, shaping supply retention, managing rider lifecycle, ensuring safety compliance, and supporting city expansion efforts. Collaboration with cross-functional teams and global headquarters is essential to building a safe, compliant, and high-performing ecosystem to enhance urban sustainability and accessibility.

Key Responsibilities

• Develop and implement strategies to engage drivers, boosting active, quality supply through improved onboarding, activation, and retention with reward programs and data-driven loyalty initiatives.
• Increase completed rides while aligning with Payback and Internal Rate of Return goals by continuously assessing marketplace health and applying efficiency improvements.
• Manage city-level performance by identifying challenges, formulating responsive actions, and executing tailored strategies in partnership with relevant teams.
• Balance supply and demand to minimize cancellations, improve Estimated Time of Arrival (ETA), and enhance marketplace reliability and service quality.
• Promote active rider growth and higher rides per user ratios through focused engagement, service category expansion, and collaboration with marketing for demand campaigns.
• Lead safety and compliance programs working closely with local authorities, such as LATRA and law enforcement, to ensure adherence to regulations, tax reporting, and quality standards.

Candidate Profile

• Possess over nine years experience in operations, mobility, marketplace platforms, or logistics, with demonstrated leadership in large-scale operational or marketplace functions.
• Exhibit strong analytical capabilities with expert proficiency in Excel or Google Sheets, capable of translating data insights into tangible outcomes.
• Balanced strategic and execution skills, comfortable managing KPIs and delivering results in a dynamic, fast-moving context.
• Excellent command of spoken and written English; Swahili language skills are advantageous.
• Highly adaptable and resilient, able to thrive amid ambiguity and complex scenarios.
• Customer-centric with a deep commitment to improving experiences for both riders and drivers.

Benefits

• Exceptional career development opportunities to accelerate professional growth.
• Competitive salary complemented by stock options, aligning your success with the company's.
• Wellness benefits supporting physical and mental health.
• A 1-month paid sabbatical awarded after five years with the company for rest and rejuvenation.
• Events and gatherings facilitating connection with colleagues across different teams.
• Hybrid working model combining flexibility with mandatory at least 12 in-office days monthly.

Additional Information

Bolt emphasizes the daily use of AI tools and expects employees to find faster, smarter solutions while maintaining high standards. Experience is valued, but motivation, intelligence, and integrity are paramount. The company is an equal opportunity employer committed to diversity, inclusion, and reasonable accommodations throughout the hiring process.