Senior Content Solutions Analyst

About Dayforce

Dayforce is a leading global human capital management (HCM) provider with headquarters in Toronto and Minneapolis. Serving regions across North America, EMEA, and APJ, Dayforce's award-winning Cloud HCM platform integrates a unified solution database with a continuous calculation engine to improve workforce efficiency, compliance, and productivity worldwide. The company is dedicated to bettering work life for employees, customers, partners, and communities globally.

Role Overview

The Senior Content Solutions Analyst supports designing, creating, and refining impactful knowledge materials within the Knowledge Management team. This role focuses on driving content quality across multiple channels to supply internal teams, partners, and customers with precise, clear, and practical information. It involves employing best practices for content creation and governance, combining strong writing skills, technical understanding, and utilizing analytics and AI-based insights to enhance content effectiveness and user experience.

Key Responsibilities

• Lead end-to-end content development projects, ensuring consistency with company objectives, brand style, and user experience guidelines.
• Collaborate with Product, Services, and Learning teams to identify content needs aligned with product launches.
• Apply and maintain content governance standards including taxonomy, metadata frameworks, and structured authoring methodologies.
• Create and update quality knowledge content across platforms such as knowledge bases, online help systems, internal portals, and AI-supported tools.
• Ensure adherence to style guides, templates, and usability principles to guarantee content clarity and accessibility.
• Leverage data-driven feedback from search analytics and user input to improve content discoverability and engagement continuously.
• Employ AI technologies for content enhancement, automatic tagging, and predictive maintenance.
• Work closely with subject matter experts to convert complex information into straightforward, accurate documentation.
• Ensure readiness of content for global audiences and advocate for a culture of knowledge sharing.

Required Qualifications and Experience

• Bachelor’s degree in Technical Communications, English, Information Design or related discipline.
• Minimum of three years’ experience in content development, content solutions, knowledge management, or technical writing, preferably in SaaS or enterprise software sectors.
• Proficient with content management systems (CMS), version control, and structured authoring tools such as MadCap Flare, Paligo, or ServiceNow Knowledge.
• Experience applying AI-driven tools and analytics to refine content quality, relevance, and accessibility.
• Strong understanding of SEO fundamentals, taxonomy design, and metadata-centered content structures.
• Familiarity with workflow tracking and reporting tools like Smartsheet or equivalents.
• Excellent skills in writing, editing, communication, and meticulous attention to detail.
• Ability to manage multiple priorities effectively in a dynamic and agile work setting.
• Knowledge of Dayforce or similar HCM platforms is highly preferred.
• Experience coordinating with teams or companies in North American time zones is advantageous.

Preferred Attributes

• A collaborative mindset that fosters cooperation across different teams and disciplines.
• A passion for ongoing learning, innovation in content technologies, AI integration, and improving user experience.
• High commitment to quality, producing content that meets stringent standards for accuracy and usability.
• Adaptability to fast-changing environments and shifting priorities.

Employee Benefits and Culture

Dayforce values the diversity and uniqueness of all employees and fosters an inclusive workplace. The company advocates for employee happiness, health, and a sense of fulfillment. It promotes both personal and career growth through comprehensive wellness programs, generous time-off policies, and competitive remuneration. Dayforce also supports community engagement by offering volunteer opportunities and charitable initiatives to enrich employees’ professional and personal lives.

Important Notice on Recruitment

Applicants should be vigilant against fraudulent recruitment attempts. Official communication will only come from @dayforce.com email addresses. The company does not request payment, equipment orders, or sensitive personal information during hiring. Suspected fraudulent contacts should be reported. Dayforce also monitors all applications for legitimacy and will reject misleading or fake submissions.