Senior Business Analyst

About the Role

We are inviting an experienced Senior Business Analyst to join the Employee Technology Solutions & Support team within the Employee Digital Experience department at a prominent financial institution in Toronto. This role is a 12-month contract focusing on enhancing the technology support experience by driving innovation and fostering impactful organizational change across the bank's workforce.

Key Responsibilities

• Facilitate collaborative workshops with business and technical teams to define and analyze requirements for system changes, process improvements, and project delivery initiatives, emphasizing excellent customer experience.
• Produce detailed project documentation including business and technical requirements, gap analyses, scope matrices, use cases, sequence diagrams, future-state recommendations, and plans for user acceptance testing.
• Partner closely with development teams during implementation to ensure alignment with requirements, manage defects, prioritize workloads, and oversee QA testing to verify proper coverage of user stories.
• Provide training and ongoing change management assistance before and following deployment of services, products, or process changes.
• Contribute to fostering a high-performance and inclusive workplace culture.
• Ensure compliance with operational controls, risk management, and regulatory standards including AML/ATF and conduct risk, adhering to the bank's values and code of conduct.

Required Qualifications and Skills

• At least three years of experience as a business analyst or in a related systems analyst capacity.
• Ability to thrive in a fast-paced, dynamic environment managing multiple priorities and collaborating with diverse stakeholders under tight deadlines.
• Solid understanding of contemporary technology practices, system development lifecycles including Agile and Waterfall methodologies, requirements gathering, and testing strategies.
• Experience with or exposure to the ServiceNow platform.
• Strong multitasking capabilities to deliver on several concurrent projects.
• Ability to work both independently and as part of a team environment.
• Excellent communication and stakeholder management skills.
• A proactive attitude with eagerness to learn new technologies and tools to drive strategic objectives.
• A bachelor's degree or higher in business administration, computer science, or related field.
• Certification in ITIL or an equivalent framework.
• Experience supporting global or multinational business units.
• Proficiency in both English and Spanish languages is required.

Benefits and Work Culture

• An inclusive work culture that values diversity, equity, inclusion, and allyship with opportunities to participate in Employee Resource Groups spanning numerous demographics.
• Commitment to accessibility and workplace accommodations ensuring barriers are identified and removed.
• Opportunities for professional development through online courses, cross-functional training, and tuition assistance.
• Competitive compensation package including bonuses, flexible vacation policies, personal and sick days, and comprehensive benefits from the first day of hire.
• Modern work environment with amenities such as free tea and coffee, universal washrooms, and collaborative spaces.
• Encouragement of community involvement programs regardless of working location.

Additional Information

This position is located onsite in Toronto, Ontario, Canada. The bank is committed to a bias-free recruitment process and provides accommodations upon request during the selection process. Only shortlisted candidates will be contacted for interviews.