Senior AI, Systems & Automation Specialist - UK Operations

About Henley Retail Group

Henley Retail Group is a specialist in convenience retail, offering comprehensive advisory services with over 40 years of experience owning and managing convenience stores. Operating across the UK and establishing a professional Head Office in Vadodara, the company supports retail business operations, compliance, and improvements with a focus on integrating AI and automation for enhanced outcomes.

Role Overview

The Senior AI, Systems & Automation Specialist will spearhead the implementation and management of AI-driven solutions, automation, and integrated technology platforms within the UK operations and the India Head Office. This role demands a high level of intelligence, technical expertise, and business acumen to create scalable, secure, and efficient systems that drive operational improvements and reduce manual workload.

Key Responsibilities

• Identify and implement practical AI applications that enhance business processes.
• Design AI-supported workflows to boost accuracy, speed, and decision-support mechanisms.
• Develop and maintain automated workflows using n8n that connect internal and external platforms, APIs, and AI services.
• Utilize Supabase for database management including application development, user authentication, and secure data handling.
• Establish PostgreSQL data structures with appropriate relationships and access controls.
• Create internal tools and lightweight applications to optimize head office and store operations.
• Integrate systems via REST APIs, webhooks, and other approved connectors.
• Evaluate and deploy generative AI models, AI agents, and language models for relevant business processes.
• Develop and maintain controlled AI prompt workflows ensuring human review to prevent erroneous actions.
• Administer Microsoft 365 services including user licenses, Teams, SharePoint, and Outlook.
• Build solutions using Power Automate, Power BI, Power Query, and advanced Excel capabilities.
• Manage Monday.com boards, dashboards, ticket workflows, and automations for operational tracking.
• Provide technical administration for additional operational platforms such as Cashbook and Taqtics.
• Map and optimize existing processes prior to automation; eliminate redundant steps.
• Diagnose and resolve system issues by conducting root cause analysis rather than applying temporary fixes.
• Test and validate new technical and AI deployments, maintaining rollback procedures.
• Document all systems, integrations, workflows, credentials, and technical changes comprehensively.
• Train staff on effective and responsible AI and system usage.
• Monitor performance metrics of workflows, detect failures, safeguard data quality, and manage security risks.
• Measure benefits including time savings, cost reductions, error mitigation, and control enhancements driven by automation.
• Continuously research and recommend emerging AI and automation technologies with clear business advantages.

Qualifications and Experience

• Over 10 years of professional experience in systems, software, technology, data management, or automation fields.
• Proven practical experience implementing AI in business processes and developing AI-assisted workflows and applications.
• Expertise using n8n for workflow automation and system integrations.
• Strong background with Supabase, PostgreSQL, or similar backend database platforms.
• Experienced in database architecture, API integration, user authentication, and permissions management.
• Proficient with generative AI tools, AI agents, and prompt engineering techniques.
• Advanced Microsoft 365 administration skills.
• Hands-on experience with Power Automate, Power BI, Power Query, and advanced Excel functionalities.
• Familiar with the administration of workflow management platforms like Monday.com.
• Excellent problem-solving skills including technical troubleshooting and root cause analysis.
• Knowledge of cybersecurity principles, data confidentiality, and access control protocols.
• Ability to translate ambiguous business needs into practical technological solutions.
• Experience with international business operations (UK, Europe, US, Australia) is highly advantageous.
• Proficiency in spoken and written English.
• A technical degree or equivalent professional expertise is preferred.

Candidate Profile

• Highly intelligent, independent, commercially minded professional with a passion for AI and emerging technologies.
• Critical thinker who can assess and challenge technical and operational suggestions constructively.
• Self-directed learner able to research and master new technologies rapidly.
• Focuses on building maintainable, scalable, and secure technology solutions.
• Maintains awareness of AI limitations ensuring human oversight and testing of AI outputs.
• Effective communicator capable of explaining complex technology concepts to directors and non-technical staff.
• Proactively identifies improvement opportunities and takes ownership of solutions end-to-end.
• Honest, responsible, and stable with a commitment to the company’s long-term technology growth.

Additional Details

• Location: Vadodara, Gujarat, India
• Work Schedule: Aligned to UK business hours
• Employment Type: Full-time, permanent position
• Salary: Fixed annual salary of 1,000,000 INR plus up to 20% performance-based bonus
• Vacancies: 1 position currently available
• Mode: Office-based work
• Eligibility: Open to any graduate