Scaled Customer Success Manager - CEE

About Us

Notion is a collaborative AI workspace that integrates knowledge, projects, meetings, and AI tools to streamline team workflows. Used by millions globally, it empowers individuals, small teams, and large corporations to work more efficiently and cohesively. Our team, known as Notinos, is dedicated to creating lasting, human-centered work experiences that leverage AI to eliminate busy work and enhance productivity.

Role Overview

As a Scaled Customer Success Manager in the EMEA region, you will oversee a broad portfolio of customers, guiding their onboarding and expansion through tailored consultations, trainings, and assistant-led initiatives. You'll design and implement large-scale outreach initiatives to drive engagement and adoption, collaborating closely with sales teams to ensure success. Acting as a product expert, you'll elevate customers' workflows and maximize their return on investment by identifying strategic growth opportunities and proactive engagement plans. Additionally, your insights will contribute to shaping Notion's overall growth strategies.

Key Achievements

• Facilitate widespread adoption and growth for a beloved product that caters to diverse users, from multinational corporations to non-profits dedicated to worthy causes.
• Help establish the foundational Customer Success frameworks at Notion as an early and influential team member.
• Function as a trusted advisor, conducting trainings, onboarding, and working sessions to uncover new use cases and optimize customer outcomes.
• Provide valuable feedback to product teams to enhance the platform based on customer interactions.
• Develop your expertise by tackling impactful challenges within a fast-paced, high-growth environment.

Required Qualifications

• Minimum of 3 years' experience in a rapidly growing software company.
• Proven track record of success in Customer Success or Account Management roles.
• Fluent in Russian to effectively engage with relevant customers.
• Experience managing a large number of accounts simultaneously.
• Strong intrinsic motivation to excel and contribute positively to team achievements.
• Growth-oriented mindset, comfortable in a dynamic and emerging team environment.
• Passion for empowering others and fostering their success.
• Highly adaptable with the ability to thrive in fast-changing business landscapes.
• Enjoy building relationships and solving client business challenges.
• Curiosity about AI and willingness to leverage AI tools to enhance work efficiency, though deep AI expertise is not mandatory.

Preferred Experience

• Experience creating Customer Success playbooks or processes.
• Background in scaled program management or developing outreach campaigns.
• Familiarity with Notion's platform.
• Interest in data insights and experience using Salesforce and Gainsight.
• Previous experience as an early hire at a high-growth startup.
• Strong technical skills.

Compensation and Commitment

Notion offers a highly competitive compensation package including salary, equity, and benefits. For this position, the estimated total on-target earnings range from €89,000 to €100,000 annually, varying by location, role scope, and candidate qualifications.

Equal Opportunity and Accessibility

We welcome applicants from all backgrounds and encourage those who may not meet every qualification to apply. Notion is an equal opportunity employer, complying with applicable laws regarding discrimination, criminal history considerations, and reasonable accommodations for disabilities throughout the hiring process. Please notify your recruiter if you require assistance or accommodations.

Artificial Intelligence at Notion

While not all roles require deep AI expertise, every team member is encouraged to be intellectually curious and integrate AI tools into their workflows to improve efficiency and outcomes.