Room Attendant at Williamsburg Woodlands

Job Overview

The Room Attendant is responsible for cleaning and preparing guest rooms to meet precise quality standards set by the organization. This role ensures guests receive a clean, well-maintained, and welcoming environment during their stay.

Key Responsibilities

• Change bed linens and make beds as required.
• Clean floors and walls through sweeping, mopping, scrubbing, and vacuuming.
• Vacuum rooms, hallways, and keep public areas around housekeeping carts clean.
• Dust and polish furniture and fixtures to maintain cleanliness and shine.
• Clean windows, glass partitions, and mirrors using suitable cleaning agents.
• Rearrange and move furniture as necessary, including turning mattresses.
• Replenish room supplies such as drinking glasses, linens, writing materials, and bathroom essentials.
• Empty trash bins regularly and dispose of waste properly.
• Deliver requested items to guests, ensuring all amenities are provided.
• Transport linens, towels, toiletries, and cleaning materials using carts or by hand.
• Follow all safety and security protocols diligently.
• Report major repair needs, damage, theft, or misplaced items to supervisors promptly.
• Perform additional duties assigned to support housekeeping and guest satisfaction.

Candidate Requirements

• Availability to work flexible shifts including days, nights, weekends, and holidays.
• Ability to interact courteously and tactfully with guests and coworkers.
• Skill in operating vacuum cleaners and understanding both written and verbal instructions.
• Commitment to maintaining grooming and appearance standards set by the employer.
• Proficiency in English for effective communication.
• Physical capability to perform heavy cleaning tasks including high and low dusting, moving objects up to 60 pounds, extensive walking regardless of weather, and continuous standing and bending for 8+ hours.

Experience and Expectations

• Between six months to one year of relevant hotel housekeeping experience is preferred.
• Positive, enthusiastic attitude with an upbeat demeanor is essential.
• Warmly greet guests, colleagues, and supervisors, maintaining professionalism and friendliness.
• Show respect and cooperate effectively with all team members and management.
• Reliability in attendance and punctuality as per scheduled shifts.
• Adhere strictly to uniform and appearance policies.
• Complete assigned tasks accurately and timely to maintain high service standards.

About the Employer

Founded in 1926, the Colonial Williamsburg Foundation is a private nonprofit organization dedicated to education, history, and culture, managing one of the world's premier museum complexes. Its mission is to preserve and restore 18th-century Williamsburg, Virginia’s colonial capital, engaging and educating millions through historically accurate living history experiences.

The site spans 301 acres with 88 original buildings and over 525 reconstructed structures, all restored based on thorough research. Staffed by costumed interpreters and skilled tradespeople, the Foundation also operates world-class museums and a research library.

Hospitality is a key focus, with five distinctive lodging options and numerous dining establishments offering historically themed experiences. The site attracts over 5 million annual visitors, with an additional 20 million engaging digitally.