Remote Sales Team Leader

About the Role

Join IKEA New Zealand as a Remote Sales Team Leader and contribute to the growth of a world-class Remote Customer Meeting Point (RCMP). This pivotal position involves leading a remote sales team that delivers outstanding customer experiences and drives sales growth through various customer contact channels.

Key Responsibilities

• Manage daily operations of a remote sales team to ensure excellent customer service and meet sales and conversion targets.
• Provide coaching and development through feedback and performance discussions to enhance team skills and results.
• Analyze sales performance data, identify improvement areas, and implement strategies to accomplish business goals.
• Cultivate a sales culture focused on understanding customers' needs and recommending suitable products and services.
• Support marketing campaigns, new product launches, and commercial activities to optimize sales potential.
• Work collaboratively with other departments to share customer insights and refine the overall customer experience.
• Ensure team members maintain in-depth knowledge of IKEA products and services to confidently promote them.
• Promote a positive, motivated, and high-achieving team environment aligned with IKEA's values.
• Identify and support process improvements that boost efficiency, productivity, and customer satisfaction.

Candidate Profile and Requirements

• At least five years' experience leading successful sales, contact centre, customer service, or retail teams, with proven achievement of sales and commercial objectives.
• Strong leadership skills to motivate and coach teams towards consistent sales and customer satisfaction results.
• Solid commercial insight with the ability to analyze performance metrics and implement actionable improvements.
• Experience managing key performance indicators such as sales conversion rates, productivity, and customer experience metrics.
• Excellent communication and stakeholder engagement capabilities to collaborate across various business units.
• Problem-solving proficiency and sound decision-making skills in a dynamic work setting.
• Familiarity with customer engagement platforms and sales performance analytics tools.
• A dedication to fostering an inclusive, engaging workplace where diversity is valued.
• Alignment with IKEA's values and a passion for people-centered leadership.

Additional Information and Benefits

• This is a permanent, full-time position with a hybrid work arrangement combining remote home working and time at IKEA's External Warehouse in Māngere.
• Applicants need a quiet, private workspace and dependable internet for remote work.
• The role requires availability for a rotating roster, which includes day, evening, and alternate weekend shifts due to the 7-day operational model.
• Benefits include five weeks of paid annual leave, parental leave pay, continuous access to health and wellbeing support programs, a 15% co-worker discount, and supplied uniforms.

Our Commitment

At IKEA, we strive to create a heartfelt place for you to bring your full self to work and unleash your potential. We are committed to making a positive impact socially and environmentally while also fostering a rewarding career journey for our team members.