Relationship Specialist

Role summary

This position is centered on client relationship handling, selling concierge and business support services, and coordinating service delivery from the first discussion through completion. The role suits someone who is commercially minded, highly organized, and comfortable working across sales, client servicing, and internal coordination.

Key responsibilities

• Present and market concierge and business support offerings to both new and existing customers.
• Assess client needs and recommend the most appropriate service solutions.
• Follow up on incoming leads, convert enquiries into sales, and meet monthly sales goals.
• Spot opportunities to upsell and cross-sell across the client journey.
• Create strong, long-term client relationships that encourage repeat work and referrals.
• Keep CRM records updated with client details, sales activity, and pipeline movement.
• Support clients from onboarding through to the final delivery of the purchased service.
• Collect, check, and confirm all documentation required for processing.
• Arrange appointments for medical tests, biometrics, Emirates ID, embassy visits, and similar government-related steps.
• Work with internal teams, PROs, and outside partners to complete services on schedule.
• Monitor service progress and keep clients informed at each stage.
• Respond to client questions professionally while setting clear expectations and maintaining a high-quality experience.
• Make sure every service is delivered accurately, on time, and to a premium standard.
• Attend external appointments with clients when needed.

Services covered

• Golden Visa support
• Employment visa support
• PRO services, including Emirates ID, visa applications and renewals, trade license renewals, and other government transactions
• Document attestation and legalization, including MOFA, embassy, and notary public processing
• Assistance with opening bank accounts

Compensation

The role offers a monthly salary in the range of AED 5,500 to AED 6,500.

Location

This is an on-site position based in Dubai, United Arab Emirates.