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About Handshake

Handshake is the leading career network dedicated to the AI economy, supported by the largest and most reliable job network online. Our unique three-sided marketplace connects 18 million knowledge professionals, 1,500 educational institutions, and 1 million employers globally. We facilitate career discovery, hiring, and skill development across all stages, from internships to full-time, freelance, and gig roles.

Founded in 2014, Handshake leads the market for early talent, partnering deeply with nearly every career center, now expanding to empower students and young professionals to upskill and reskill for tomorrow’s challenges.

Highlights of joining us include:

Market Leader: Coverage of over 92% of US universities and reaching 77% of US university students.
Strong Industry Demand: Robust partnerships with Fortune 500 companies and top AI research organizations.
Expert Leadership: Leadership with pedigree from Scale AI, Open AI, xAI, Notion, Coinbase, Palantir, and more.
Well-Funded & Growing: Over $434 million in funding with a $175 million+ annual run rate.

Role Overview

As a Relationship Manager on our Education Success team, your responsibility will be to manage a portfolio of education partners, fostering their success, engagement, and retention. Your role involves establishing strong relationships, promoting product usage, and managing account health proactively to support renewals and growth. Acting as both a strategic consultant and customer advocate, you will collaborate closely with Support, Sales, Product, and Marketing to optimize the partner experience. Expect 25-35% travel time, subject to season and business demands.

Manage and grow a portfolio of education partners, focusing on retention, renewals, and expansion opportunities.
Develop tailored engagement initiatives, training programs, and checkpoints to boost product adoption and overall partner wellbeing at scale.
Utilize customer feedback, usage analytics, and health indicators to identify risks early, crafting proactive improvement plans.
Collaborate cross-functionally with Support, Sales, Product, and Marketing teams to address partner needs and enhance customer satisfaction.

Preferred Qualifications

At least 2 years in customer success, account management, or client-facing roles.
Experience managing strategic accounts and designing customized support strategies.
Demonstrated success in onboarding, enhancing adoption, retaining customers, and securing renewals.
Strong familiarity with SaaS products and ability to learn sophisticated systems promptly.
Adept at managing complex customer relationships and conducting sensitive discussions with confidence.
Excellent written and verbal communication with a polished and professional demeanor.
Analytical thinker capable of interpreting data to evaluate account health and establish priorities.
Detail-oriented with strong project management abilities and capability to work efficiently in dynamic, cross-functional teams.

Additional Advantage

Background supporting higher education or career services clients.
Experience developing customer-facing enablement materials such as trainings, webinars, or scalable programs.
Familiarity with the Handshake platform is a plus.

Benefits

As a full-time employee in the US, you will receive comprehensive benefits designed to promote wellness and success both professionally and personally:

Equity ownership in a rapidly expanding company.
Competitive salary, 401(k) matching, and financial coaching.
Family-oriented support including paid parental leave, fertility assistance, and parenting coaching.
Health coverage encompassing medical, dental, vision, and mental health resources; plus a wellness stipend.
Support for continuous learning and development through stipends and programs.
Flexible remote and office resources including internet provision, commuting support, and amenities such as free lunch and gym access in the San Francisco office.
Generous leave policies: flexible paid time off, 15 holidays, and 2 floating days.
Opportunities for team building activities and referral bonuses.

Compensation

Salary range for this role is $100,000 to $115,000 annually.

Relationship Manager - Strategic