Regional After Sales Manager - Automotive

Job Overview

A confidential search is underway for a Regional After Sales Manager to oversee and develop aftersales functions across the UAE and the Gulf Cooperation Council (GCC). This leadership position demands a balance of decisive management and respect for teams, guiding staff from service managers to technicians while upholding rigorous company policies and operational excellence.

Key Duties and Responsibilities

• Provide leadership and support to Service Managers and branch personnel regionally, promoting strong team spirit, professional respect, and full adherence to corporate guidelines.
• Manage aftersales financial outcomes including budget preparation, expense control, and strategic regional growth aligned with company goals.
• Ensure operational best practices by standardizing performance indicators, improving labor productivity, managing parts inventory, and sustaining superior customer satisfaction scores.
• Serve as the main contact for OEM partners, distributors, and software providers, guaranteeing compliance with safety rules, especially concerning high-voltage vehicles, and overseeing internal audit processes.
• Develop and implement customer retention strategies, addressing corporate disputes with professionalism and fairness to enhance long-term client loyalty.

Candidate Requirements

• 8 to 12+ years of senior leadership experience in aftersales within UAE or GCC automotive dealership networks.
• Proven capability in managing multi-location operations for high-volume or luxury automotive brands, with a record of enforcing policies and earning wide respect among operational teams.
• A leadership approach that combines firmness with diplomacy, maintaining organizational standards and fostering trust at all levels.
• Bachelor's degree in Engineering, Business Administration, or related disciplines; Master's degree or MBA is preferred.
• Fluency in English is essential; Arabic proficiency is a significant advantage. Experience with electric vehicle (EV) sectors is desirable but not mandatory.

Compensation and Benefits

• Competitive remuneration starting at AED 25000 per month, comprising a comprehensive package.
• Healthcare insurance provision.
• Full support for employment visa sponsorship.

Additional Information

Applicants are encouraged to submit a detailed CV for a confidential review process. The recruitment team values all applications but will only contact candidates within 7 days if shortlisted. We wish all applicants the best in their career pursuits.