Receptionist / Front Office Executive

Job Overview

Hotel Rize Inn is seeking a Receptionist / Front Office Executive to manage guest interactions and front desk operations at its Bengaluru location. This role involves working on rotational shifts including days and nights.

Key Responsibilities

• Warmly welcome and assist guests during their check-in and check-out processes.
• Manage room bookings received via walk-in customers, phone, WhatsApp, and online travel platforms.
• Verify identification documents and ensure accurate maintenance of guest registration records.
• Process guest payments and provide invoices and bills as required.
• Address guest inquiries, requests, and complaints with professionalism and courtesy.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Keep room availability and occupancy statuses updated regularly.
• Maintain daily cash reports and prepare shift handover documents efficiently.
• Ensure the reception area remains tidy and visually appealing at all times.
• Adhere strictly to hotel policies and safeguard guest privacy and confidentiality.
• Actively promote hotel services and encourage guests to book directly whenever possible.

Additional Information

• Work schedule includes rotational shifts covering both day and night times.
• One weekly day off is provided.
• Uniform and training are supplied by the hotel to support the role.