Raffles Ambassador at Raffles Hotels & Resorts, Doha

About Raffles Hotels & Resorts

Since 1887, Raffles Hotels & Resorts has been an iconic brand known for legendary stories and a rich legacy of hospitality. Situated at prime locations worldwide, the brand thrives as the vibrant cultural heart of its destinations. The focus is on delivering experiences that enrich culture, stimulate intellect, and respect local heritage and the environment.

About Raffles Doha

Located within the architectural marvel of Katara Towers in Lusail, Raffles Doha embodies timeless elegance and artistic refinement. The property offers a deeply personalized luxury experience defined by discreet, sophisticated service and meaningful guest interactions. Every detail and interaction is thoughtfully curated to create memorable journeys for guests.

Role Overview

The Raffles Ambassador serves as the initial point of contact for guests, providing a bespoke and seamless arrival and departure experience that reflects the distinguished service and grace synonymous with the Raffles brand. This role extends beyond typical front desk duties by building authentic connections with guests, anticipating their needs, and creating memorable luxury experiences characterized by warmth, discretion, and expertise.

Key Responsibilities

• Deliver superior guest services aligned with Raffles' luxury hospitality standards and culture.
• Welcome guests with genuine warmth and professionalism, ensuring a tailored and refined arrival and departure experience.
• Efficiently manage front office operations including check-in, check-out, room allocation, billing, and cashiering.
• Anticipate and personalize guest interactions in line with their preferences throughout their stay.
• Serve as a well-informed ambassador for the hotel, its culinary outlets, wellness amenities, and local attractions.
• Address guest inquiries, requests, and concerns with empathy and effective problem-solving techniques.
• Coordinate closely with Butler Service, Concierge, Housekeeping, and Guest Relations departments to guarantee flawless service delivery.
• Maintain and update detailed guest profiles to enhance personalized recognition and loyalty.
• Take ownership in resolving service issues promptly and thoughtfully to ensure guest satisfaction.
• Adhere to highest professional standards in presentation, etiquette, communication, and confidentiality at all times.
• Ensure compliance with all operational procedures and front office policies.
• Provide meticulous support for VIP arrivals, special celebrations, and customized guest arrangements.
• Confidently promote loyalty programs and hotel services enhancing the guest experience.
• Contribute positively to a collaborative team culture that embodies Raffles' values of gracious hospitality and excellence.

Qualifications and Skills

• Prior experience in Front Office, Guest Relations, or luxury hospitality preferred.
• Exceptional interpersonal skills and polished communication style with a refined presence.
• Strong multitasking abilities and attention to detail within high-paced luxury environments.
• Excellent problem-solving capabilities with calm composure.
• Knowledge of Opera Property Management System (PMS) or similar hotel management software is advantageous.
• Fluency in English is mandatory; proficiency in additional languages is beneficial.
• Demonstrated passion for luxury service and personalized guest experience creation.

Additional Information

• Employee benefits include complimentary room upgrades, extended and discounted stays across Fairmont and Raffles properties, dining and wellness discounts, and other exclusive perks.
• The company upholds values of Respect, Excellence, Belonging, Empowerment, Integrity, and fosters a culturally inclusive workplace that embraces diversity.
• Candidates from all backgrounds are encouraged to apply, reflecting a commitment to diversity, equity, and inclusion.