Quality Assurance Specialist

About the Company

Equus Workforce Solutions specializes in empowering job seekers and career changers by facilitating opportunities in sustainable, high-growth, and in-demand industries. Their well-trained workforce professionals provide comprehensive workforce services through integrated career centers, sector-focused hubs, and collaboration with community and partner locations.

Job Overview

• Monitor workforce activity through statistical sampling, audits, and observational methods to ensure compliance with organizational policies, procedures, and contract obligations.
• Implement ongoing quality improvement strategies by regularly examining operational and administrative systems.
• Analyze internal reporting data and prepare mandatory monitoring documentation.
• Regularly assess customer feedback through survey data reviews.
• Maintain effective communication channels with management and personnel, exercising sound judgment and diplomacy.
• Ensure case managers conduct timely and accurate case management utilizing all required digital systems.
• Verify that performance evaluations of caseloads adhere to State-mandated guidelines across all specified indicators.
• Submit monitoring reports to the Quality Assurance Manager.
• Perform additional duties as assigned.

Candidate Qualifications

• Knowledge of relevant federal, state, and local legislation and regulatory requirements.
• Experience working in complex, fast-paced, confidential environments.
• Strong written and verbal communication capabilities.
• Proficiency with computer software for correspondence, reporting, statistical analysis, and database queries.

Education & Experience

• Bachelor’s degree preferred or at least two years of experience in case management.
• Hands-on experience in performance monitoring.

Additional Information

All candidate information will be handled confidentially in compliance with Equal Employment Opportunity policies.
Equus Workforce Solutions is a prominent workforce development provider across North America, delivering demand-driven solutions with a passionate team.
Joining Equus provides abundant learning opportunities, professional networking, and the chance to positively influence others’ lives.
The company values diversity and fosters an inclusive workplace, ensuring fair treatment and respect for all. Equus is an Equal Opportunity Employer, committed to non-discriminatory hiring regardless of race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, disability, or other legally protected characteristics.