Purchasing & Customer Service Specialist

About the Employer

You would be joining an established business with a busy production operation, supplying solutions across sectors such as healthcare and engineering.

Role Overview

This position combines purchasing, customer support, and administrative coordination. The successful candidate will help keep materials flowing smoothly, support day-to-day order processing, and maintain accurate records across procurement and logistics activities.

Key Duties

• Handle the full purchasing cycle, from identifying suppliers and ordering materials to tracking purchase orders and maintaining dependable supplier partnerships.
• Support customer service and administrative work, including order confirmations, dispatch paperwork, invoices, credit notes, shipping records, and import/export freight documentation.
• Track stock availability, fast-track urgent materials, and address supply chain problems early to avoid interruptions to production.
• Keep ERP data, Bills of Materials (BOM), purchasing files, and KPI records accurate, while following internal policies and supplier documentation standards.
• Work closely with internal teams and suppliers to resolve issues linked to purchasing, delivery, quality, and invoices, while also looking for ways to reduce costs and assist with supplier negotiations.

Experience and Skills Needed

The role suits someone with 3 to 5 years of experience in purchasing, procurement, inventory control, or a similar customer service setting. You should be highly organised, able to manage several priorities at once, and comfortable working to deadlines. Strong communication skills, a proactive mindset, and the ability to work independently are important. Experience supporting or guiding other team members is also valuable.

Additional Information

This is a hands-on position in a high-volume environment, requiring close coordination across departments and a strong focus on operational efficiency.