Product Specialist

About the Role and Candidate Profile

This opportunity is for an experienced Product Specialist with deep expertise in ServiceNow implementations within complex organizational environments. Candidates should hold a Bachelor's degree in computer science, information systems, or a related discipline and possess a minimum of seven years of practical experience working on the ServiceNow platform.

Core Qualifications and Certifications

• Mandatory certifications include ServiceNow Certified System Administrator (CSA) and ITIL Foundation.
• Additional certifications such as CIS-ITSM, Discovery, Service Mapping, Cloud Practitioner, Agile, or Scrum are highly desirable.

Technical Expertise

• Solid grasp of ServiceNow platform architecture along with relevant applications and modules, including ITSM, ITOM, ITAM, and SPM.
• Demonstrated experience integrating ServiceNow with other tools and systems.
• Proficiency in leading technical teams and managing multiple concurrent projects.
• Product ownership capabilities encompassing road mapping, backlog prioritization, and release scheduling.
• Strong familiarity with ServiceNow AI and automation features.
• Ability to enforce platform standards and security controls, maintaining CMDB governance, data integrity, and operational excellence.

Soft Skills and Work Approach

• Excellent communication skills and adeptness at stakeholder engagement across all levels including vendors, with the ability to translate business requirements into scalable technical solutions.
• Strong analytical and organizational abilities coupled with a proactive approach to problem-solving and prioritization.
• Flexibility to support activities outside normal office hours.
• Commitment to operational excellence and ongoing service improvement.
• Willingness to travel up to 5%-10% of the time.