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Job description
About Wolt
Wolt creates technology aimed at promoting joy, simplicity, and incomes within neighborhoods worldwide. Since its 2014 inception as a restaurant food delivery service, Wolt has expanded to delivering nearly everything across 500+ cities in 30 countries. In 2022, Wolt united with DoorDash to continue global expansion and ambitious growth.
Working at Wolt offers a challenging yet exhilarating environment. Employees are encouraged to learn extensively, produce impactful work, and tackle demanding tasks with entrepreneurial passion.
Role Overview
Wolt seeks a Product Manager for its Courier and Delivery Experience (CDX) team, responsible for ensuring exceptional courier and consumer delivery engagements. This role focuses on continuously enhancing delivery operations with a forward-looking approach, managing every step from courier app activation to final order drop-off.
The CDX team operates at the intersection of multi-sided marketplace products, real-world logistics, and safety. The Product Manager will influence how reliable Wolt appears to consumers and heighten courier satisfaction during deliveries.
Key Responsibilities
- Steer improvements in courier experience by valuing and supporting couriers while increasing delivery efficiency.
- Manage the entire courier journey from onboarding through delivery completion, combining operational insight with courier needs understanding.
- Design new features that enhance courier satisfaction and refine delivery workflows.
- Shape real-time delivery experiences for couriers, including merchant-courier interactions at pickup and consumer-courier interactions at drop-off through the Courier app.
- Define vision and roadmap for courier and delivery experiences across diverse projects.
- Collaborate with business stakeholders on cross-team initiatives aligned with broader company strategies.
Qualifications
- Several years of product management experience focusing on consumer-oriented products.
- Expertise in creating user-centric products and resolving complex user experience challenges.
- Proven track record in guiding cross-functional teams across engineering, data, design, and operations in dynamic, high-demand settings.
- Strong ownership and collaboration skills, with attention to detail to ensure product execution aligns with strategic vision.
- Ability to define, track, and achieve impactful OKRs aligning with company-wide objectives and fostering team alignment.
- Strategic mindset with the capacity to develop solutions benefiting couriers, operations, and customers collectively.
- Excellent stakeholder management, capable of effective communication with internal teams, external partners, and leadership in a high-profile role.
Additional Information
The role will be filled promptly upon finding the ideal candidate. Compensation includes a negotiable monthly salary and DoorDash Restricted Stock Units (RSUs), affording employees equity participation in the company.
Diversity & Inclusion Commitment
Wolt is dedicated to fostering an inclusive company culture and industry community by hiring and nurturing diverse talent across all backgrounds and perspectives to promote true innovation through inclusivity.