Parking & Valet Services Manager

Position Overview

We are looking for a seasoned Parking & Valet Services Manager responsible for supervising daily functions of the hotel's parking and valet operations. The role requires leading operational teams to manage parking logistics, revenue streams, and delivering outstanding service to ensure guests have a smooth experience.

Key Duties

• Oversee the day-to-day activities of the parking and valet departments within the hotel.
• Lead, guide, and nurture valet attendants and operational staff members.
• Develop work rosters ensuring adequate shift coverage and staffing levels.
• Manage vehicle traffic flow, allocation of parking spaces, and overall traffic organization.
• Guarantee safe handling, parking, and return of guests' vehicles.
• Supervise daily cash management including collections, parking fee processing, subscriptions, and financial reconciliations.
• Compile operational reports and analyze key performance indicators (KPIs) for continuous improvement.
• Address guest concerns, complaints, and resolve operational challenges professionally.
• Ensure adherence to quality standards, safety protocols, and exceptional customer service.
• Collaborate closely with hotel leadership and other departments to ensure smooth and effective operations.

Qualifications and Skills

• Bachelor's degree in Business Administration, Hospitality Management, or comparable discipline preferred.
• At least 5 years’ experience managing parking operations, valet services, hospitality, or facilities management.
• Demonstrated leadership skills with experience managing teams effectively.
• Proficient in handling cash, managing revenues, and preparing operational reports.
• Strong communication, organizational, and problem-solving aptitude.
• Competent in Microsoft Office suite.
• Ability to thrive in a fast-paced operational environment.

Compensation and Benefits

• Competitive salary package with benefits.
• Professional and supportive work environment.
• Opportunities for career progression and personal development.